I have been know to defend Mato in the past, it it is only fair I speak up for RCcommand as well. I retailed model railroad equipment , and I know how some consumers are absolutely unforgiving. There is a saying I will share with you guys. If you want to spoil your hobby, try making a business out of it!!!!!!. My dear wife finally showed me the light. Give up on the hobby business she says, just spend your money and enjoy it, so I did. The few bucks I guy makes does not make up for the unbelievable hate mail some people will send. I am sure there are days when Mato/RCcommand and others just what to throw in their cards and give up. If they do, it will be us who suffer. Look at the Flac Mato is getting over the Sherman, and for what. They haven't even taken anyone's money yet!!!!!!!.

Apparently Bill has had some personel issues, and perhaps his own success is causing some issues as well. If people could just relax a little, and give things time to work out, they probably will.

IT is important to remember however, business's are being run, and top priority needs to be customer service. People only have so much patience, and then they will shop somewhere else. Bill needs to address some issues or his business will suffer. That is the ugly side of retail. I don't care who you are or what transpires in your life, when you start accepting other peoples money there is some responsibility and accountability expected. Mato grew and hired people to make the business run regardless of what Murphy is up to . Down side is personal service disappears and you don't always get knowledgable answers from the employee's that you talk to. Bill's busniess may be at a cross roads, where he has decide to go big or go home. It can be a very tough decision.

I believe in being patient and forgiving for the odd transaction that goes FUBAR. However two or three Fubars, means problems are surfacing that you might want to be careful over. I totally disreguard the odd complaint from any retailer, however when a pattern starts to develop, I start taking notice.

With RCCommand the following has been reported

Poor communication
Longer the expected shipping
THe whole RCC battle unit/Darkith issues, and problems with the RCC.

So for me I see some bogeys on the radar, and I am looking for some communication as to what might be going on. IMO Bill needs to address some of these issues, or business will suffer.

I think a little patience needs to be shown to Bill if he has had some personal issues conflicting with the business. However once you take someone's money certain expectations follow. An automatic email response suggesting people try back in a few weeks would be better then accepting money and not dealing with the service that is expected.

THere are two sides to this story, and understanding both positions, makes it easier to be rational. I will wait and see how this all turns out, before I take shots at Rccommand or another Forum member who is upset.