I too have to speak up in support of Bill.

Yes, he can be a tad slow to reply at times, but he eventually replies. Does BYA reply any more? Nope. Just be glad RCCommand is there... otherwise its MatoMart, as they are now called, those extortionists at TankZone in the UK, or direct from the various diustributors like ImperialModellbau, SchumoKits/AxelModellbau, etc.

I told Bill about my 'short track' issue on my M41 chassis (73 links, needed 74) and he went so far as to send me a WHOLE track (another 73 links) Now I admit that a few of the links were damaged, but heck, I expected no more than a dozen links! AND he shipped 'em no-charge. And he got back to me on the 'loose running chassis' issue when Mato was dead e-space (still looking for a T34 roller-chassis)

I'd rather have SLOW service than NO SERVICE, thank you very much. Or worse, have pre-paid for something, and not gotten it (shades of BYA, & others) Remember - he isn't a proper company like MatoMart, which is actually a daughter-company for ShantouMato in China. He's just one of us who thought he could make a go of reselling HL tanks & support gear for us. And unlike a former 'small business' (remember Dave4What?) he IS competative with the Asian and eBay sellers, so unless you want to have to pay much more to have it shipped from outside the US, give him a break.

But YES, I do agree he should arrange for some e-mail backup when situations arise to pull him away from his e-mail access. Perhaps someone nearby with some spare time would be willing to volunteer for a price discount, hmmm? I would do it in a flash, but I'm nowhere near enough.

Just my 2% of a Loonie,
WhiteWolf