Sorry to hear about the customer service issue - that is the opposite of what my experience was - I emailed and recieved a reply the next day, never thought about calling. That does suck if you tried calling and there was no answer - that really ticks me off when it happens to me. Hopefully the issue will be resolved soon - it sucks to wait for parts, that was my main concern when purchasing my Rockslide; I thought my fears were put to rest, but now I'm worried, again.