Hello all,
I am relativly new to the Hobby, and was looking to purchase my first EDF. After quite a bit of reasurch I decided that the best place to get this from was nitroplanes.com. So I ordered the plane and radio gear about a week ago from the site.

After not hearing anything for a few days I logged on to the "live help" feature on there website and finally got through to an operator who advised that the items would be shipped out in the next day or so, ok no problem I thought.

So yesterday afternoon I recieved an email stating that the Plane is to large for them to ship internationally (even though on the initial recept I have they have charged quite a significant amount for overseas postage). So I trid to get in contact with them, but unfortunatly due to the time differences I must have missed them, as they sent the email at the close of buisness. So now they are sending me the radio gear (which I have absolutly no need for as they will not send me the plane) charging almost as much as the radio gear again in postage, and will not let me cancel the order.

I must say I am very dissapointed at their service, especially the fact that they changed my order and then shipped it with out talking to me first, and when I spoke to the online "live help" operator on two seperate occasions they never once advised that there would be any problem with shipping these items to me.

They should not quote and then accept payment for goods that they can/will not even attempt to deliver.


end of rant.


Richard