You should really contact john on this forum which is
nitrostaff1. He really helped me out with all my problems and got my edf jet flying in no time flat. I tried the phone/tech support and the live chat thingy as well and they were no help at all but John really came thru and very quickly as well.
P.S. Do you happen to know how big the package is? I think on the website they do say they can't ship over a certain size of airplane and there was a thread about shipping planes to AUvery recently.
http://www.rcuniverse.com/forum/m_9024371/tm.htm