RE: Nitro planes REFUND
I ordered a RC Landers Hunter over Labor Day. The product description stated that it came with suspension landing gear for $129.95. The website indicated it was in stock at the time I placed and paid for my order. I looked at the website a few days later and the description was modified to state no landing gear included in bright red lettering and subsequently bannered with the "SOLD OUT!!!" sign. Nitro Planes then called me and told me the plane was out of stock and that I could take another plane that was in stock. I asked about waiting on a restock of the one I ordered and was told I could do that if I wanted but it would be at least 4 weeks. I initially said I would wait on a restock and then later tried to change the order to a Panther for the exact same price. After 15 minutes of trying to get the order changed and several emails I asked that my order be canceled and a refund issued. Hopefully it comes in soon. Not bad business per say but seeing the original description changed multiple times and then having a hard time trying to change the order to the Panther it just didn't feel right. My guess is that the original ad was incorrect in stating the suspension gear was included and when this was discovered the description was changed and was marked as sold out so they would not have to make good on including the suspension gear. I'm sure there are thousand of satisfied customers but this is my first and last dealing with this company. BTW my invoice clearly states suspension gear included.