It all depends upon the handlers and delivery people.

I've had some fantastic UPS delivery personel and handlers, who do a great job.

These people tend to get big Xmas tips from me.


However one time I was arriving to my business, and the UPS truck was in front of me making a delivery to us.

I CLEARLY saw the delivery guy pull a box from the top shelf of the truck ( there is a shelf that runs completely around the truck at the very top ), and let it fall full tilt into the ground.

He picked it up and walked in to deliver it.

The box was marked FRAGILE all over.

Needless to say delivery was refused.