I know nothing about your software but I know a little about computers. So here goes.

What OS are your running?

Do you have the latest drivers for game controllers installed?

Is the OS patched with the latest patches and service packs?

Depending on the OS have you selected and reviewed the settings in Control Panel for the specific controller?

Are you doing Windows calibration or is it in the Game.

Did you try the controller in a game just to see how it reacts in other software.

If you select the system icon in the control panel and click hardware then device manager assuming you using a late version of windows is the game controller marked in yellow by chance?

Last question where does the dongle get plugged in? In serial with the game controller or into a different port?

Hope its food for thought,

Tom