Hi All. Well, I'm gonna weigh in here because Bill has done right by me. I ordered some things from him a couple of weeks ago and got them in less than a week. There was a problem though as one of the parts was the wrong one. I emailed Bill, told him about the error and the next day, he emailed back, told me that the correct part was on it's way and to send the incorrect part back when I could. I got the right part in two days. Can't beat that folks. I don't know Bill and have never "spoken" to him except through email, but from my point of view he's OK. If he is having some medical problems and other issues, then cut him some slack. He's a businessman and needs & wants our business. I really think he's being inundated with orders and with a lot of stuff having to be back-ordered (supplier issue, not the retailer = Bill), he's really way behind. Let's stand behind one of our own retailers folks. It's a lot easier ordering from Bill (or someone else here in the States). By the way, I've ordered nearly all my tanks from MATO, and parts from Asiatam, TankZone, and several others, and while no huge problems, there have been issues which often take a longer time to fix than what I've liked, but they've always gotten fixed one way or another (refund, credit, other parts, etc).