Well, who makes the radio for them? Is that a Futaba system with a Tower name on it? I would imagine that they are not much different than what Best Buy, or Staples is with some electronic equipment... after you walk out the door with it, you send it to the manufacturer for repair or replacement under THEIR warranty guidelines.

Not that I agree with the policy, but that seems to be the way some retailers do business with some of their products.

CGr.