What I am reading is your concern with Towers costumer service more than the actual radio problem.  I too have bought from Tower for many years and have always been satisfied.  But very recently I had an issue so I called Tower.  The lady on the phone basically gave me an "oh well, sucks to be you" kind of attitude.  Needless to say I was furious when I hung up.  I swore I would never buy from Tower again.  I calmed down and called back after about 5 minutes and I immediatly asked to speak to a supervisor.  When one got on the phone I calmly explained both my problem with my recent order, and the previous conversation with their rep.  The supervisor and I were able to succesfully settle my issue.  Sometimes ya gotta go up the channels to get someone who has the authority to make a decision.  A 2 week old radio, in my opinion, should have been swaped with a new one, no questions asked.  But thats just me.</p>