RE: Eric Clapp & Jet Central Service
Retire. . .you have received bad info from your source. . .Perish the thought ! Ten Jet meets scheduled next year with two trade shows. . .as well as 7 days a week customer support. Customer always and I do mean always first.
As I tried to explain between being interrupted more times than I can count, the facts show this was FOD and not compressor failure. When a compressor blade (always the tip) breaks, it is most always ingested , goes through the diffuser and ends up in the turbine or against the ngv. When it passes through the diffuser, it creates damage as it passes. Your diffuser had no visible signs of damage hence, FOD. Picture to follow.
You failed to mention, the return call you were waiting for was confirmation or denial of your request for a reduced price on the repairs. As of this moment, I have not had that call. As I explained, we are closed Saturday and Sunday. This disappointed you. Sorry, our technicians and managers have families as well.
You will receive a call from me Monday after I discuss your request with our staff.
Thank you,
Eric