ORIGINAL: Vettdriver
I would still record the phone calls.
They may not have any legal significance but I bet BVM and JR wouldn't mind hearing them.
Those reps are, after all, the image of the companies they represent to those that they interact with.
It amazes me that any company in todays market would act as if customers were a dime a dozen and their god given right.
Exactly! Then post it here for everyone to hear... [:-] I'd bet something would happen quick then..