There were one of the second places I tried when my LHS couldn't get the batteries I needed. The guy on the phone was very helpful. He recommended a better battery and gave it to me for the price of the lesser battery i originally thought I needed. I was able to wait on the phone while he checked stock to make sure parts were there and ready to ship. Parts came quickly and everything was as expected. I was happy to get everything I needed at once place rather than placing several orders with different shops. Im very happy with them on my first order and I will be ordering with them again. Sorry to hear about your problems. Helis are new to me so I dont know whos who in this market. I was always a Hobbypeople and LHS customer spending thousands there. The shop that does me right will get my hard earned dollars for this new obsession.