Troybuiltmodels.com has lost my business forever. I placed an order with their "black friday" deals (the page has conveniently disappeared). Anyways, when I got the final subtotal for the order that I had placed, I noticed that it was less than what they were advertising. So the 95 dollar JR receivers were like 70 bucks. I was like, "WOW! They double discounted me!" since they placed on the order form THEY LIST AN ADDITIONAL DISCOUNT.

Anyways I got his call from a guy named Ewardo who says that "Ops they made a mistake", shipping is more and they won't honor the price that their checkout software said I would pay. He demands "You take this new price or I will cancel the order" several times while I'm trying to figure out what he was talking about. This irritates me to the point where I won't do business with them anymore. He says the double discounted price "its below cost", so I'm like, ok what is your cost? "Oh I can't tell you that". Good grief, if they can afford to sell a receiver for 95 bucks (retail is 189), but not at 70, then what are these people's markup??

I'm a computer consultant and when I screw up, I eat the cost. I've done this only a few times, BECAUSE IT MAKES ME CAREFUL NOT TO SCREW UP. But my customers respect me for that. It shows that *I* respect them in return. It builds a GOOD relationship. I've been working for the same 3 companies for over 10 years now because of this relationship.

I will continue doing business with Tower Hobbies and Horizon. Both stand behind their products and their pricing. I have been doing business with them for years. This shows me that in the future, I should stick to the good guys, not these hacks like TBM. If a company lists additional discounts, they should honor those discounts. Not rudely demand that you either pay up or cancel. In this economy, or at any time, if you want my future business and you want my money, then you need to treat me with RESPECT.

They won't dupe me again. I recommend against Troy in your future purchases.
David