It really sounds as if you'd benefit from contacting the developer's support. Unless a reader or two have encountered the type problem reported here, the forum really isn't going to be the best place for a solution. A lot of the problems seem to be encountered by very few users and that pretty much limits the number of people who can help.

There is a technical support button on the launch window that pops up when you start RF. Matter of fact, the "Registration/update" button on that window is a good one to click after any install. Updating install software is always a good idea as it just might sort out whatever is kinked in your install.

Very often getting an expert on the phone saves lots of time.