No luck with email or phone? Try the live chat on his website. I've "talked" to him a few times that way. I would say if you order something from him,(if your in the lower 48) and you dont get it in 5 or 6 days, its because it wasnt in stock when you ordered it. If he doesnt have it, he cant ship it out. I live in Missouri and it usually takes about 3 - 4 day from ordering to my front door. His business went from a two to a one man operation, maybe he is swamped and doesnt have time to reply to emails? I believe he has a full time job on top of RCCommand.