I assure you this is a fluke. Todds has had a rough Christmas with a death in the family and I'm sure you'll get the apology your looking for. I'm sorry this didnt work out for your wife, but life sometimes gets in the way of things. I do understand your side though. Sorry you had such a bad experience, I'm sure others will attest to the speedy service that is the norm at dreamworks. Good luck and hope this helps.

Luis