Hey Guys...
Please dont jump down on sailing1, in some respects I can understand his frustration! We have all been there, you place an order and it does not arrive when expected, especially for the holidays.... I completely understand!
However.... Just to be clear...
The order for the gift cert was placed late on 12/8, processed 12/9. It included a valve which was on backorder from the supplier. The Gift certificate was sent electronically via email on 12/9 and a paper version shipped with the backordered valve on 12/17 with shipping upgraded by us at no extra charge from Priority mail to express mail and delivered on 12/19 by usps.
Unfortunately, we cant control delivery of products from our suppliers and we do get stuck from time to time waiting for items to arrive.
While we carry a huge array of Jet products, we are still a very small company and can not be compared to Tower or Horizon. We just dont have the manpower or sales volume to operate like these huge volume distributors. Because we have orders placed via the website, phone and email, accurate inventory status on the site is just beyond our manpower. We are still somewhat "Cottage" in the industry.

Additionally, as noted; I personally have been out of the office quite a bit over the past few weeks leaving us quite short handed during a very busy time of year. My grandmother has been very ill, suffering from heart failure and pneumonia along with the unexpected passing of my mother. It has been a very difficult month for me trying to balance business and personal life matters and I must apologize for any errors, issues or delays with orders. As many of our customers know, this is very unusual for us and is bothers me any time a customer is not 110% satisfied with their purchase. I will discuss these orders with Linda in the morning and see what we can do to make things up to you....

Todd