RCU Forums - View Single Post - DAMAGE SHIPPING/MISSING PARTS ISSUES___

12-30-2009 | 01:43 AM

#185

nitrostaff1

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From: LA, CA

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Alright RMA issued.

John
Nitro Planes

Quote:

ORIGINAL: qmast2002

<span class=''Apple-style-span'' style=''color: rgb(0, 0, 0); font-family: Verdana, Arial; font-size: 13px; white-space: normal; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px; ''>Hello folks. My girlfriend purchased the Mini FPV camera from your website (http://www.nitroplanes.com/mifpvcocaupt.html ) and there are multiple issues with it and we'd like to simply return it. The camera does NOT recharge (when connected to a computer via USB) and the instructions that came along with the camera are very vague at the least. In fact, the camera does not resemble the one you have online (no such HOLD button/slide and no ''folder'' graphic next to the mini SD card slot). Other issues: the few still pictures I've been able to take are really fuzzy (camera was very still, pics still out of focus-pics were taken indoors and camera was being held by hand very still) and the video recording option does not work at all. When trying the video recording function the blue light blinks about 3 times and then all lights illuminate and the unit then ''shuts down'' and no longer responds to any button being pressed unless the unit is turned off and the problems start again when unit is turned back on. There was no billing statement (receipt) with the package (so we're unsure as to where this order # starting with ''yst'' can be found) but we can provide the Paypal transaction I.D. as well as the UPS tracking number and payment information. I'd imagine a business would keep a copy of any recent transactions so I'm sure you folks would have an order number to correspond with this purchase. Thanks in advance for your attention to this matter.<div>D.R.

Date of transaction 12/17/2009
Order # 55829713 (number given from our American Express agent for this purchase)
Paypal transaction I.D. 9DF7429993338911P (our AMEX card is attached to our Paypal account)
UPS Tracking # 1Z X03 V03 12 9407 1432 (the tracking # from the box of which the unit was sent to us)
Ref. ID: 708240 (from the box the camera/recorder was sent in-UPs label)
Paypal account name is [email protected]

If there is any other information we can provide to help this matter please notify us. My girlfriend's email is [email protected] and my email address is [email protected]

p.s. When turning the unit on, the red light (left light on unit) turns red, it turns off and then the middle (center) blue light stays illuminated. When pressing the round button ONCE, the ''pinkish'' light on the right of the unit blinks once and the blue center light stays illuminated. The above ^ ^ ^ happens when the slider titled [Record/video] is in the video position. Whenever we move the slider to the RECORD function-the right light (which appears orange while slider is moved to RECORD) blinks endlessly. When we move the slider back to the VIDEO position-the blue center light stays illuminated. When I then press the round button for 3-4 seconds (as per the instructions given to record video) the center blue light blinks about 3 times and then (without any input from me) the unit's red (left) center (blue) and right (blue at this time) lights blinks very quickly and then shuts off completely.

If you feel my description above is confusing then just think how even more confusing the ''instructions'' which came with this unit are. The troubleshooting section does not go into what's happening when the above happens so we are at a lost as to what's going on with this unit. There is no website to reference or company name or anything that leads a person to think what's going on is normal. When hooking the unit to our computer, the only pics that load goes into our Kodak EasyShare program but is not recognized in any other program (i.e. QuickTime player, or Windows Media Player)

We'd like a refund upon unit's return. Again, thanks in advance .</div>

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