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Old 01-05-2010 | 03:36 AM
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eastcoast
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From: the city, CANADA
Default how too rate a Hobby store customer service?

well ,went too my Local hobby store awhile back and purchased my Winter Project,i got the GP Cherokee ARF and a OS.46 which ran me about 400 bones.
While i was there, i was also looking for a servo flight pack, and some extensions/ Y harness's,but they didn't have what i wanted so i decided too order it online,which was fine,i got all winter,and figured i had time too start the build and get my items in the mail around the time i needed them.
So i get my mail order products and find they they never shipped my 12'extensions, they never charged me for it,so all if fine,just a little mishap in the order.
So instead of making a re-order and waiting 5-9 days,I figured i head across the city,too the LHS again and see what they have,so i get there and its fairly crowded there!! well actually there like 3 ppl, 2 + me, bear in mind my LHS is very tight quartered in a small crammed second story, in a small strip mall.so im there at the counter ,and the lady/owner asked me if there's anything she can help me with,"yes im wondering if you have any 12' sever extensions?","ahhhhh!!! let me see" she says and looks down behind the glass class and is going though every expert electronics item she had,and im looking as well from my side of the glass display case,nope no 12' extensions too be seen,pretty much everyhitng but...so then she proceeds too reach down below the glass case and in a box full of ramdon stuff she hauls out 2 extensions and measures them ,sure enof,there 12 inchs,great i say ill take them,total of a 20 dollar bill for some thing that great hobby's sells for $4.95 per extension,and theirs are packaged,for all i know these are used,but hey i needed them so that being the only HS around,i go too buy them.
But wait,as shes about too make the sale,a older gentleman walks in the store,and she most know the man because she calls him by name,but did get it wrong,lol,she asked him if there's anything she can help him with?,yes he says "im interested in this Bind and fly helicopter you have here",yes she said its great "just bind your radio too it and your set"and then Proceed too make the sale too the man who just walked in after me being there for about 20 mins,i was just mentally brushed too the side,cause of the 200 dollar sale ,compared too my 20buck unpack-aged servo extensions.and then she talking too him about other stuff/quality of the Hili hes purchasing for about 10-15 mins as i just stand there waiting too be rang in.,and yes i still did buy the servo extension,but as i was leaving i said too myself,next time ill wait the extra 5-9 days too get a Product in the mail,ive been going there for about 5 years,and it always has been the same,i think ive leaned my lesson.

I think im going too Open my own RC hobby store,too give people in the area a better Choice,with that being the only HS in a city of 300.000,i like my odds.

And that's my New Years Rant