I'm always sorry to hear about PPL having problems with Non-Responsive vendors. I'm even more upset when that vendor is one with whom I've dealt, think well of and have recommend to others. My personal experience with ETM and Curtis in particular has always been a good one. He's helped me on several occasions, patiently explaining the mysteries of electric power systems to me a few years ago, making recommendations for powering models I didn't buy from him, and occasionally even selling me good quality goods at a fair price.

My personal experience has resulted in quite a few private recommendations. That being the case, I'm very disheartened to hear this horror story and I hope that Curtis realizes his error, does the right thing and corrects this obvious problem.