Well I had a nice talk with Chad at SSJ today regarding my Booster 90. He called me and said well it looks like the people on the forum are agreeing that there is nothing wrong with your turbine. I said Chad that is not the way I see it (there have been more posts added to the thread since our conversation) it looks like the opinions are split. I pointed out to Chad that within the last 24 hours Arno the owner of evo said when ask by Chad at the Ca flyin what the spool time on a Booster 90 should be replied that it should be 3.4 seconds. Chad denied that Arno said that and said that his reply was 3.6 to 4.2 seconds. Ok 3.6 to 4.2 seconds not 7 to 8 seconds as shown in the video. The conversation quickly deteriorated,Chad is insisting that there is nothing wrong with the turbine. Chad's voice is elevated and strained mine probably is to. I said Chad lets ratchet this down a couple of notches we are getting nowhere, that suggestion had mixed results. I finally said Chad would you just give me my money back on the turbine? NO there is nothing wrong with the turbine! Chad said that I'm always having problems with my turbines talking down to me like I know nothing. I said that is not true I did have a problem with the booster 160 that I own but that was resolved with the help of some of the local jet guys. Guys I had heard all I wanted to hear at this point and just hung up. The phone rings, did you hang up on me? Yes I did I feel like you and I have nothing more to say to each other. I hung up again. Five minutes later the phone rings This is Chad, I tell you what I'll give you your money back on the turbine pack it up just the way you got it. If there is any thing that is damaged in any way you will be charged for it. I said Chad the only thing I can think of is the soft aluminum mounting ring the screws will have marred it a little. Well I'll need to charge you for that because we are going to need to resell this turbine. Also you will not be refunded the shipping amount which is $40. I agreed to these terms even though I don't totally agree with them. I don't mind paying for the shipping, I don't believe I should pay for the motor mount. Chad said to me I wil never ever sell you anything again. I said well Chad I think that you are a stand up guy for offering to give my money back. Chad said I am not a stand up guy I'm giving you a refund to make you go away, to make my life easier. Ok Chad whatever.

Guys the reason I post this is to make others aware of my personal customer service experience with Sincity jets. After spending $6500 in the last 60 days with Sincity jets I think better treatment is deserved. I have not added to or taken away from my conversation with Chad. I was talked to and made to feel like I don't know anything and I'm a trouble maker by Chad. There was at no point a suggestion made to send the turbine in to have it checked out. And the sad thing is I like the booster line of turbines, the kero start works well and I like the programmability of the hand held unit. Although I did have an issue with my Booster 160 that has been resolved and I'm totally happy with it. In closing I must say that yes I'm disappointed with the spool up time of the B. 90 turbine I received. But words don't really convey how much more disappointed I am with Chad at Sincity jets and his caveman approach to resolving my concerns. I will say however that Chads forum etiquette is exemplary, not so otherwise.
Luckyflyer.