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Old 04-01-2010 | 11:04 PM
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jonlowe
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From: Madison, AL
Default RE: Pattern Universe Vs Pattern Forum

Sorry, Petec, unfortunately, RCU committed not one, but three cardinal sins in the IT world when they did this. First, they did not test it properly before they implemented it, then they did not properly test their "fix" before telling us what we were supposed to do (and then tried to make it sound like it was our fault), and the biggest sin of all, they did not announce the change BEFORE they did it so that we knew what to expect. I dealt with IT on a daily basis, and I had to sit on them constantly until they "got it" in terms of proper testing before feature rollout and customer communication; they got REAL tired of coming to my office and explaining why no one could get anything done because they had made a "minor change" to our system.

This was not a security fix that had to be done in a hurry, this was a new feature that should and could have been tested properly and announced properly. After the fiasco here last year when the whole site changed without announcement, and they had to abandon the changes 24 hours later because NOTHING worked right, I would have thought RCU would have learned their lesson. A "minor bug" to an IT person can be a major hassle to a customer. Remember, RCU is a business and they make money by us being here and looking at and buying things from their vendors; if they PO customers enough, we can go elsewhere.

Jon

ORIGINAL: petec

Do any of you remember the uproar when RCU changed formats from a straight forum format? I e-mailed RCAdmin privately with what I found when doing some testing to see if I could find a way for the changes he suggested to take effect. There is a bug in the programming....no biggie....the developer will get it fixed. I do IT work for a living....every day....this is not as big of a deal as anyone is making out to be. It is a minor bug in the code.

We have a really nice hangout on the internet that we don't have to pay for when you get right down to it. The fact that RCU is willing to make these changes for the Classic Pattern guys is really a nice thing considering it is not as simple as ticking a check box in the software.