RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
I am posting a request for a new ESC for the 93A04-AirField-F4-BlueAngel-RTF for order # 770230. It has been determined by <font color="#000080">opjose</font><font color="#000000"> that I need a new one, and guys at the club also. I have contacted Nitroplanes, and Jimmy says that the order is out of warrenty, but here is the problem that I have with this. The plane arrived at my house on a Thursday after ordering, and I put it together Friday morning and Friday night I was testing the plane and when to break in the EDF so it the fan would stop hitting the shroud. After 3 seconds of running the ESC burned out. So I had to wait all weekend to call Nitro,because they are closed during the weekend, and they wanted me to send in the ESC with the motor, so I did. I tracked the movement and when the track said that my package arrived there in 4 days I called to see if it was being taken care of. They said it was not there and I told them according to tarcking it was, and after they looked it was, and they would take care of it. Well the weekend pasted again and no e-mail conferming that it was being sent back, so I called again and the same story accured. Thursday came and no e-mail yet, so I called again, and they now tell me that it would be sent out Friday. Well Friday evening cme here and no e-mail, so I called again, and they said it has all ready left, andthey e-mail me a tracking # later that night. When I put the tracking # in for USPS, there was no tracking # found it was invailed. Monday came and the tracking # was saying that it USPS was contacted for a pick- up at Nitroplanes for delivery. The parts never came till Thursday night, and I put the ESC and the motor back in the plane, and headed to the field Friday. The plane would not even taxi, and the elevators would go into take off position, until you would lay a thumb on the trim pod, then the elevators would go back to neutral position. So after I returned to the house latter that day, I called again. Jimmy at Nitroplanes now wants me to send everything back to them to check out. The next day I called and found out that it would cost anywere from $80- $107 in shipping, so I called again to Nitroplanes and told them that the money that I would be spending on the plane was costing me too much, and they decided to send me a new motor, transmitter, and 2 servos for the elevator just incase the transmitter was not the problem for the elevators. So the weekend passes and Tuesday no e-mail on the shippment being sent out, I called and they said they just got a shippment of the parts in and they would send them out soon. Friday came and no e-mail yet, so again I call them and that night I get an e-mail telling me they are on the way. I was shocked to see them the following Monday, after waiting a week from the last time that they shipped the parts out on a Friday. I put the parts in, and headed to the field Tuesday, still no flite, but the plane did taxi this time. I had one of the older experienced guys at the field, look at the plane, and it was determined that the ESC that was sent back to me after the first one burned out was no good either, this was done by useing test metters, and switching out the ESC in my plane for one of his in another plane. The plane did leave the ground with his ESC in my plane. So I called later that day to Nitroplanes and told them that the ESC that they first sent was bad, and they now tell me that the plane is now out of warrenty. I could send the plane back to them, but again the shipping cost comes into play again, and there is a 15% stocking fee before I get my money back.
So this is my story, and I still do not have an ESC for my plane. Andy contacted me on this problem, and told me to check out th wireing to see if things are contected right, and if that does not help he would send me the ESC that he would test himself. and that is the last I heard from him. All I want is an ESC that will work .
Thanks </font></p>