Richard,

I'm sorry you are having issues, but before complaining Chad isn't getting your parts or service, remember, JetCat USA doesn't support engines bought from JetCat Germany. You buy it from Germany, you get your service from Germany.

Now, with that being said, I just got off the phone with him. What exactly are you needing? Forward me the email you sent him, and I will try and help get your issue/s resolved.

Chad