Well one thing about this hobby is that you don't have to buy from someone who doesn't meet your needs. If you have already purchased something and haven't got some of the parts then you deffinitely have a legitimate complaint and TBM needs to, and from my experience, will address it - but you need to call them if they are not anwereing your emial. Whose fault, yours?, thiers? - who knows-but untll you call them you will never know.

For the rest of us we don't have to buy from them if they don't send us a quote in what we consider a timely manner. Heck we can probably find someone else that will sell stuff to us for a lot more money and doesn't support the hobby the way that TBM does. It's our choice. As for me, I think they do a pretty good job and I will continue to go to them when they have products that I need.

Your TBM guys enjoy Kentucky Jets.