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Old 08-05-2010 | 02:44 PM
  #5  
robtmelvin
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Joined: Jul 2010
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From: Harlan, KY
Default RE: Pro Boats at it again

<span style="font-family: Courier New"><span style="font-size: small">After I wrote my post above I e-mailed ProBoat (turns out it goes to Horizon Hobby) expressing my dissatisfaction with the boat. I thought you might find their response intersting, given the tone of this thread:

"Hi Robert,
Thank you for contacting Horizon Hobby Product Support.

I am terribly sorry to hear you are having problems with your boat! I
really enjoy the PT109 and never like to hear of them having problems.

If you do not want to return the boat for us to consider warranty, you
may want to get some two part, clear, 30 minute epoxy and a heat gun.
Find the point where the water is entering the hull; typically around
the outside of the stuffing box, but can be other areas. Mix the epoxy
and heat it with the heat gun until it is very liquid. Use a small
brush to paint the epoxy into the area where the water is entering the
hull, using some unheated epoxy to fill any larger holes. Be sure not
to get it on the rotating part of the prop shaft, of course.

If you would like to send in your boat, please visit our online repair
request form:
http://www.horizonhobby.com/Repairs/Request/

If you have an active account with Horizon Hobby, please be sure to use
the same email address that you have listed on that account. Providing
multiple emails can extend repair times and cause confusion in providing
effective service.

Be sure to use a shipper that will provide you with a tracking number
and insurance as Horizon Hobby is not responsible for items in transit.

Also, be sure to include a copy of your purchase receipt, a letter
describing the problems you've had and what's included in the box as
well as a copy of this email, your complete name and address and a day
time phone number.

There is no RA number needed at this time.

If you should need further assistance regarding this issue please reply
to this e-mail for additional support. If you need assistance in the
future, please feel free to e-mail us at [email protected]
or you may also contact us toll-free at 1-877-504-0233.

Make sure to visit our web site at http://www.horizonhobby.com to see
all of our newest products!
Thank You,

Kale
Horizon Hobby: Product Support Team
4105 Fieldstone Rd
Champaign IL 61822
1-877-504-0233
877-504-0233
217-403-3582 fax"

If interested I will keep you updated on this saga.

Bob

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