Please Read Entire Post!

I have been flying planes for over 5yrs and dealt with many places but they take the cake.

I recently received my f-117 edf from them as a present for my dad. I did all my preflight checks and everything seemed ok so up i went. About 5 mins into the flight the right aileron stops responding and i am unable to keep control of the aircraft and it comes crashing down hard cracking the right wing almost all the way through. It does not have rudders so steering is almost impossoble once an aileron goes.

I try to get hold of them by phone which didnt work you have a better chance of seeing god while ur still alive. I finally got someone on the chat named Brad he was nice i explained my situation and he said to email my problem with pictures attached so i did.

Today i chatted with someone named Daphne to followup on the email she said they do not cover crash damage there is nothing she can do for me. Meanwhile there warranty http://www.bananahobby.com/support.html states that if an item brakes from normal use you have 30 days to request an RMA. She told me that a servo doesnt just fail and if it did id have enough time to land without crashing. kinda hard to land with one wing working. wouldnt have crashed if part didnt fail.

All i wanted was a new body and wings i would get my own servos and reuse the other parts but they wouldnt even do that.

I have the whole conversation and a pic attached which i believe you should read, please do not give these people the pleasure of your business, because once you get your product your on your own