I've been reading lately about the many bad experiences people have been having with customer service with various companies. I just wanted to put in a plug for Ultra-RC.

I bought their YAK and have been asking question after question in regards to building this plane properly. Ultra has been extremely helpful with all my questions. They have taken the time to answer all my questions, and have done so, in most instances, the same day.

Two big thumbs up to Brain and Ultra-RC. [sm=thumbup.gif][sm=thumbup.gif]

Gary

I would also like to put in a plug for HOBBICO Customer Service. Last fall my plane (Nextstar) crashed due to a part that broke, They ask me to return the plane and they would check it out, well yesterday I recieve a brand new ARF Nextstar, to replace the RTF Select. I'm happy with that, I own many Hobbico products and planes, and will continue to puchase Hobbico products. When you email them for what ever you get reply the next day or two.
Thumbs up for Hobbico Customer Service

Since we have a thread here that is saluting those that have great Customer Service. I would like to include VectorFlight to this list of Companies with great Customer Service. The best I have ever dealt with, and I think you will find plenty others that will agree!

Well I have to give the guys at Fliton two thumbs up they were very helpful with my Extra 330 Freestyle it came with landing gear that the bolts holes were located wrong on I sent them an email and they shipped me a new set no questions asked. Plus they followed up on it too make sure I got them and everything was ok. You can't ask for anything more!!!!