RCU Forums - Kudos to Horizon Hobby

Well I have to tip my hat to the folks at Horizon Hobby once again for their awesome service and sense of customer.
The other week I purchased an Ultra Stik, the one with the transparent covering.
A few days later during a rain storm decided to put it together for something to do. When I pulled the wing panels out I noticed all kinds of sawdust inside.
Aw nuts! No big deal to fix and had it been a solid color would not have even worried about it but with transparent covering it looked ugly.
Also I was not keen on driving to the LHS to pickup a whole roll of covering to replace the 2 feet of covering that I was going to have to cut out.
So I decide to phone Horizon to see if they could just mail me a couple of feet of covering.
Let me tell you the fellow I spoke with (MJ) was great to deal with. I offered to send photos but he said it wasn't necessary (I did anyway for their QC people to see). I explained that I didn't need new panels because I could fix it easily enough I just needed a few feet of the transparent yellow and didn't want to buy a whole roll.
MJ said he would fix me up BUT I had to take a whole roll - NO Charge.
Now that was on Friday 7/16/10 and he said it would be mailed first thing Monday. This morning 7/21/10 Can Post showed up at my door with the roll of covering. Unbelievable how quick it came via priority post.
To the folks at Horizon Hobby and especially MJ - my thanks and my compliments on your sense of customer and customer service.
ByronF