I have tride calling , waited over a hour to get no dial tone , e- mailed nitro support ,- went to rcdiscuss , and can not get a activaction code, keep getting erropr report , what can I do , have some serious manifacture flaws in one prouduct and its costs me a lot of money

Take pictures and document everything. Check with your credit card company about possible buyers protection. Post your pics here as well.

do not get the humor? pics 2 follow this was a manifafture flaw hidden by cowling , it thru the plane into unrecoverable right spin. the flaw is in the motor mount thickness, base mount area. Sent photo to nityro planes , no response , and I have been trying for three and a half weeks

aparently their forums here on rcu are alot better at responding, try that

Thanks , anyone that helps , at this point is welcome , any other Ideas are welcome also.

I'd be shocked if they replace your plane. Any time you buy an ARF it's your responsibility to go over it to make sure everything is right. I would expect them to replace a defective part if you had caught it, but not a plane if you flew it with a defective part. In the future, don't buy from nitroplanes, especially not if you don't have the experience to go over them and fix things. The cheap price means that corners are cut which gives you, the end user, more work to do. My condolences to you for the loss of your plane. The hobby does get more fun.

I don't mean to sound condescending or arogant; but I don't understand why so many people buy from and support distributors like NitroPlanes etc.
Yes they are cheap; but you get what you pay for and all of us are guilty of encouraging the arrogance and lack of respect for customers exemplified by these morons. I learned a few years ago to avoid these idiot and support ONLY distributors who take customer loyalty and support seriously.

You get what you pay for. Spend a little more on a plane and you usually get better customer service most of the time. But there are a few out there that you can spend a ton of money, and they still can treat you like cr^p, because they think that one bad incident isn't going to travel fast or hurt them. Nitroplanes and Glenn Torrance both made me unhappy with their customer service in the past and because of that, I'm not buying from them ever again.


Pete

I think it was MinnFlyer who made the point about some ARFs being "Builders ARFs".

I recently finished a Nitro Models 72" Yak and am quite happy with it. I wasn't sure if a Yak was my cup of tea and didn't want to spend big bucks finding out. The model had a couple of issues, one wing tube was really tight and took some work and the landing gear struts were positioned wrong for a rough field and the plane was far too tipsy. I could have shimmed the gear strut forward but another modeler had an angled strut for sale and it worked perfect to solve the issue.

I of course did the normal strengthening of fire wall and gear blocking.

Nitro Models has some good planes if one understands/accepts that they are "Builder's Arfs".

azmld- It's hard to tell what you're complaint is from your picture. Is that piece broken or do you think your spin was caused by the motor angling to the right? If it's the former, you're entitled to a replacement part (lot of good it will do you now). You should have caught that in your initial preflight, but since you didn't even look under the cowl you probably didn't check much of anything. If it's because of the angle, that is a common setup need for planes and did not cause your spin.

Thanks jester,, On original preflight , set everything right , could not check under cowling , it was glued all the way around the nose of plane , any way on first flight it came up o.k , but went to right ,about twenty feet into climb(and still turning right) the rudder seperated from vertical taIL PC. and into the bushes it went. Almost no damage, just prop and rudder. So I was thinking it was the rudder .
Ordered new rudder and installed it , did preflight again and took off , it did the exact same thing , but this time , it hit hard , broke prop- dislodged cowling ,broke motor shaft , dislodged reciever- that tore the antenna wire out from it ,
when I went to inspect total damage and cowling was 3/4 torn free , that was when i saw the motor setting at a good right angle..
When I reinstalled cowling and put a diffrent prop on , it is not noticeable , cowling off , it is real noticable.
Again thanks for feed back

This is probably your best shot. Post here to ERIC.

http://www.rcdiscuss.com/index.php/board,84.0.html

I buy from Nitro; but very carefully & not much over $100. Planes that I know are good like the Senior & Seniorita are two that I have bought from them. Also bought the L-4 which came with bad landing gear. No luck with email or phone. The web site got me the spare part in a few days.

I would guess they carry almost no spares & have to take parts from returns.

That being said I would never buy an "unknown" plane from them.

Bear , thanks - I will not purchase anything from them , that i can not find some where else (parts) . Some great advise today , im off to hobby shop to purchase something that will be backed up by seller , I hope anyone new to this hobby , reads it all , wish I had this good advise from you guys b-4 purchasing from nitro

Thanks to all that replied

Agreed. If new people would just take the time to do a search on RCU about the different hobby sources, kit cutters, kits and anything else they require they could see and read about the problems others have had then decide to go someplace else with a better rep. Search first, then if there is a problem post on RCU. Once you have a problem with a low end company like Nitroplanes your pretty much stuck. I have assembled a lot of there planes for people and never found one without some sort of problem. I have one of there Extras I just did a repair on. If I would have taken any photos of the inside construction and posted them anyone seeing the photos then buying one of there ARFs would be a _____________ put in your own word!!

Here is the link to the nitroplanes support forum http://www.rcuniverse.com/forum/forumid_456/tt.htm if you did not already find it.
I do not know if they will do anything for you.

As I've said before I've purchased from Nitroplanes and I've been extremely pleased to do business with them.

I don't expect a usable construction manual. I don't expect customer service. I don't expect parts. I have zero expectations of anything other than I exchange money for a prebuilt model airplane. Nitroplanes gives me tremendous value and I'll continue as their customer.

And yes I love to build. I'm currently building a beautiful Proctor Enterprises kit, the best model airplane kits on earth. I've spent a lot of time in my life building balsa airplanes. I distinguish and keep separate the hobby of building and the sport of flying. Building and flying are intricately related, but when I just want an airplane to fly, I buy it from Nitroplanes.

I recently had a problem contacting them for about two weeks.......their customer service is very poor and I can't see me dealing with them again. Sooner or later the word gets around and the business goes down the tubes.

Just got home from a local hobby store (big one - to be nameless) and stood behind a guy , 20 plus , while he and his best buddie in the world
caught up , asked if I could get advise on a good trainer ( at one of their pauses) and you would think I commited a crime, the attendent said ,you will have to wait your turn , waited another 10 plus mins. and they kept on with this past weekend , at a good lull (phone response from attendent) and he returned , I asked for a chair to wait in and he got hot , saying I will need to wait
I have cancer- they have taken muscles from my legs to fix other parts of my body , and it is extreamly hard to stand for any period of time
I did not pull the CANCER card on him , and left
Is there any online , real-real-real good place to order and have good customer care .

www.towerhobbies.com
www.horizonhobby.com
www.advantagehobby.com

In the case of the LHSwhere you were getting bad service. In cases like that if you are dealing with an employee you need to ask for the owner/manager. If it's the owner/manager that is acting that simply tell him that you have money to spend and if he's not interested in taking it then walk out the door and tell him to have a nice day as you walk out.

Hope this helps

Ken

azmld - Yes, you can get great service at the store you were just at. As RCKen said, ask for the manager. Don't act like a jerk. Just calmly ask to see him. Explain that you would like an employee from the store to wait on you, but the one out on the sales floor must be on break because he's just hanging out and talking with his pal. Tell him how long you stood there waiting for service and ask respectfully if there is an employee who works there who can help you. You will likely get everything you need in short order, probably from the manager himself. Then spend your money, thank him, and leave. You'll get respect every time you walk through the door from then on. The issue here is that most of the entry level employees are there because they like the hobby and want to be around it and get the employee discount. They are not businessmen and don't think about building bridges with new customers. They just do their work and spend their day talking about what they like to the regulars. There's no reason to try and get them fired for that (wouldn't do any good anyway) but there is reason to be the squeaky wheel that gets things moving.

 Thanks jester , hope i did not come off like I was a jerk , honest I was not , I found another RC store that is not big box , will try them tomorrow
Again thanks

Here is an example of people doing business the right way... a couple weeks ago I made a large order of miscellaneous items from Tower Hobbies. One of the items was a Xoar 16x8 prop. The order arrived a couple days later but they shipped me an 18x10 prop again. Thinking that I had made a mistake I looked at the invoice but it showed an 18x6, just like I ordered. The person pulling the order at Tower simply screwed up. The next day I called them and immediately got a live, friendly person. I gave her my invoice number, the item number of what i ordered and the item number on what I received. She said no problem, we'll get the correct prop out this afternoon and we apologize. I said thanks then asked if they would include a return label for the wrong prop. She said not to worry, keep it or give it away.

That's why I do business with people like them and not some others.<br type="_moz" />

Gray Beard: Glad to hear I'm not the only one that believes so many folks do not take the time to do the research that would be very helpfu, right here in front of them. Something has changed over the years, could but won't say what. I have been in hobby for 60 years and still find it intereting to read the forums and learn somethings. Sure wish they had this 60 years ago HAA.

We had magazines and would read and learn from the masters. If we would have had these things when we were kids maybe by now I would know how to use one. I'm pretty good at email!!

As far as ARFs, the products sold by Nitroplanes and others have come a long way in terms of details and flyability as compared to the planes sold many years ago by Sureflite and Lanier. As with any ARFs, every plane wheather sold by Nitroplanes or anyone else should have a prefight review. Unfortunatly, many beginners don't know what to look for, which is why you need to take the plane to a local airfield and looked over and test flown by someone with exerience. Assembly manuals have gotten better, but many still leave out necessay info like the CG and control throws. Many of us who have been in the hobby for 30 years or more remember the time, effort, and cost to build, cover, and out fit our planes. Now days we have the Bind and fly, EDFs that can be completed in a day or two, and trainers that take 20 minutes to assemble. Computer simulaters has been very helpful, but there is no reset button when flying the real thing. There are lots of good stuff out there and lots of trash the problem has always been trying to sort through it. I must have over 40 ARFs in my collection and I'm happy I've got them.