I am one of the few guys that has had a "hull loss accident" with a NexSTAR.

I was flying at an AMA field, with an AMA instructor, and lost sight of the aircraft. I, me, the guy holding the box, let the airplane fly into high-speed dirt. It did not crash because of its AFS state, the inclusion/exclusion of its fixed leading/trailing edge devices, or the ability of the novice to hit CTRL-ALT-DEL while simultaneously operating RealFlight software.

I boxed up the hulk, along with all the other items from the original packaging, and sent it to Hobby Services. I don't know whether they laughed, cried, or cussed when they got the remnants of my NexSTAR. What I know they did, is provide me with the following statement:

"The ARF was replaced under the "Learn to Fly" guarantee; one time only."

Is the NexSTAR the "ultimate" trainer? In my opinion, no. There are other trainers that fly equally well or better; however, the NexSTAR is the one that I bought. One of the reasons that I bought it was for the guarantee.

Hobbico/Hobby Service has lived up to their guarantee, and for that, I am thankful.

Mile Hi,

Thanks for letting us know. It's nice to hear good things now and then

NICE!!!!!!!!!!!!!!

Way to go Hobbico. They have always been great to me. Nice to see the gaurantee really works for some people who need it.

Wow, that is pretty amazing. They know customer service. Its nice to see a company that makes a customer happy no matter what it takes. Be thankfull!

I agree. Hobbico/Great Planes Hobby Services is great.

I returned what was left of my Nexstar after an unfortunate incident and the plane was replace within a week or so. I guess I'm just gunshy from dealing poor customer service from other companies, as I expected to get the run around and excuses but fortunately did not.

Thanks, hobbico! You earned a loyal customer