Sorry to hear about your loss... it's all too easy, and all too heart breaking. You're being treated very well by Hobbieco... if that happened here and you took the remains to your local hobby shop, you'd get "Sorry to hear about it. Want to buy another one? You can leave that one in the bin if you like."

Sorry to hear about your mid-air. It's always a heartbreaker to lose a plane. Sounds like Hobbico is treating you right, though. We have a tradition at my club that we take a picture of the plane and the pilot/builder just before the maiden. We call it the "goodbye shot". My instructor explained that "this may be the last time you see that model in one piece so say goodbye." I have a couple models I remember that way.