RE: WHY IS RCU SCREWED UP?????????
 

I just tried posting here and lost every thing:eek: Check my thread on kit builders . I just posted this and back right back into it with out even editing it:D Well I just went to the pull downs and every thing freezes until I backk all the way back to where ever I want to stop. Once I post I am screwed untill I move off RCU and come back
Larry K
Edited for spelling

Oh :eek: This is the only place I can post right now:D

500 internal server error, contacl administrator I give up for tonight;)

RE: WHY IS RCU SCREWED UP?????????
 

it has been a tough month. i use other browsers in an effort to access RCU. sometimes it works, other times it doesn't.

RE: WHY IS RCU SCREWED UP?????????
 

It took over a minute just to get to page two just now..

You can only post one picture at a time....

There are times I try to post on a thread and after typing a page and click ok and the site tries to load and then goes blank.......

When you read the recent post and click on that tab for last read post it never loads.....

These are some of the things that aren't working as they used to Marc.


This post , wiaitng over 5 minutes then nothing.... never went through....

second try....

I've been waiting for over five minutes for his post to go through.........?????

RE: WHY IS RCU SCREWED UP?????????
 

Let's try again...this will make 3 times now...
I get "We're Sorry" and something about being timed out...but I'm only taking about a minute (less than ) to type this post!?

Let's see if I can edit now?:)
Yeah! It worked!
Glad to have RCU...hope the bugs get worked out soon...

Also...sometimes I can't get from one forum to another? The page just never loads...then times out...after about 5 minutes or so of waiting.


FWIW I'm using IE 8 and Road Runner

RE: WHY IS RCU SCREWED UP?????????
 

Ok guys.  These detailed comments are much more helpful.

There are two things that these issues could indicate

1) Network issues.  If this is the case and many descriptions appear it could be then I would need to see your "traceroute" when these things occur.  To do this you would open up the DOS prompt window and type "tracert www.rcuniverse.com" and let it run.  Then copy the contents and post here.  What I would be looking for is if there are issues with routing from you to our servers.

2) Server issues.  The 500 error is definitely a server side issue and could be as simple as a memory leak requiring reboot.  However to track this down since there are 4 front end webservers and soon to be five I need to know which one you are on.  To determine this go to the Magazine setion, scroll to bottom and look for the server ID (RCU1, RCU2, RCU3, RCU4) and note it in your post.

Last please post if you are on mac or windows and what browser along with versions for each.

These problems are all fixable but we need to just determine the why so we can replicate, fix and test.

thanks

marc

RE: WHY IS RCU SCREWED UP?????????
 

Marc,

I'm experiencing much the same issues as Don is. With regard to the images, they haven't uploaded properly for over a month now. Frequently over the last 3 years, the image software would fail to process the images properly. In various threads, images are missing and those that are present, never zoom. In several threads images are supersized now and then or immediately after the first image. The first image is processed properly and subsequent images are uploaded at full resolution - whatever that may be.

I'm on RCU4 using Widows 7 and Firefox 3.6.13.

I believe the browser to be buggy too but the issues mentioned predate this version of the browser. I also use Chrome from time to time and response to the RCU seems snappier but the image behavior still persists as do RCU crashes in response to a post.

My traceroute doesn't complete either. After the 17th hop it times out. I'm not sure why I'm being routed to California when I'm on the East coast.

Tracing route to rcuniverse.com [98.158.194.100]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms NAS [192.168.1.1]
2 6 ms 6 ms 7 ms 10.57.56.1
3 7 ms 6 ms 21 ms 10.170.166.233
4 9 ms 8 ms 6 ms 216.113.123.129
5 33 ms 33 ms 35 ms 216.113.122.74
6 34 ms 35 ms 34 ms sl-crs1-chi-0-1-0-2.sprintlink.net [144.232.26.11]
7 35 ms 34 ms 33 ms sl-st20-chi-13-0-0.sprintlink.net [144.232.20.3]
8 47 ms 34 ms 35 ms 144.232.8.114
9 31 ms 35 ms 34 ms ae-31-55.ebr1.Chicago1.Level3.net [4.68.101.158]
10 32 ms 40 ms 33 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
11 63 ms 70 ms 72 ms ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]
12 68 ms 71 ms 70 ms ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
13 89 ms 87 ms 86 ms ae-3-3.ebr2.SanJose1.Level3.net [4.69.132.57]
14 94 ms 89 ms 89 ms ae-2-2.ebr2.LosAngeles1.Level3.net [4.69.132.14]
15 93 ms 114 ms 111 ms ae-31-80.car1.LosAngeles1.Level3.net [4.69.144.131]
16 89 ms 92 ms 93 ms INTERNET-BR.car1.LosAngeles1.Level3.net [4.59.56.162]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 *

For those who would like to do a Traceroute on windows, here's how to obtain the output so that you can copy and paste it here. At the windows command prompt type:

C:\Users\David>tracert www.rcuniverse.com > route.txt

This will create a text file in you home root directory. If you then double click on that file within windows, it will open up in notepad and you can copy and paste the contents into your RCU browser post.

Hope this helps.

I'm looking forward to a RCU that works as it should.

Thanks in advance for your help.

David.

RE: WHY IS RCU SCREWED UP?????????
 

Mark.
I don't know if this will help!
RCU1 l 64.187.71.23 l 40717 l1 l
10:05:51 AM WST l yc
WIndows XP and Explorer
Larry K

RE: WHY IS RCU SCREWED UP?????????
 

The routing to California is because the servers are physically located there.

The 100ms range ping times around hop 15 are troublesome.  I will bring that to the attention of the network engineers.  That latency can cause issues

RE: WHY IS RCU SCREWED UP?????????
 

Phew !!!!

I thought my computer had packed it in . [:o]:eek: :D

RE: WHY IS RCU SCREWED UP?????????
 

Marc,

I see. I would have imagined that a site such as RCU would have had multiple servers in the US located at different "network geographical points" in order to balance traffic from different points on the globe. But maybe it's easier to have a single point of presence network wise.

I appreciate your looking into this as it seems that users from around the world are having issues. Don is a few hundred miles south from the servers. I'm several thousand. People in Europe may be routing along the Eastern seabord much like I do and head west along the similar paths to mine.

At the moment I can't upload anything to RCU. I also can't navigate the site with Firefox. Chrome is working on the other hand.

David.

RE: WHY IS RCU SCREWED UP?????????
 

David,

With a bad traceroute like that Ithink this is network route related. It was passed off to the engineers to look at. Those ping times will cause browsing and upload issues for sure.

As far as multi-geographical servers this was never done because of database consistency. If we had an east and west coast server farm we would have to have a master db somewhere. That would mean the other location would have latency from using a far away db server as its source or alternately an outdated slave server. With forums where you refresh and must see your post instantly this is not a good option.

What is distributed are the images and other static site assets. These make their way to you through closer servers through the CDN (content distribution network). These will usually only be a few hops away with low latency.

RE: WHY IS RCU SCREWED UP?????????
 

Marc,

The Netherlands, may I have your votes please?

Upload messages no problem when using a limited time to make the post.

No pictures possible to upload.
Cees

Editing no problem either

Message of upload pictures:

Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

RE: WHY IS RCU SCREWED UP?????????
 

You're seriously asking users to QA your site? Get real! You guys make revenue with your ads, so hire a QA person to address these issues. I for one get constant page load errors, where only 1/4 to 1/3 of the page will load. I've already been using other sites more because the experience on RCU has gotten so poor. None of your technical explanations mean anything. Your architecture and/or implementation is poor if such large sweeping performance problems are occurring.

RE: WHY IS RCU SCREWED UP?????????
 

We are not asking users to QA the site.  The issues already exist. We are asking that they help us determine the errors occur.  QA people already are hired.  Sorry to hear of your issues but your post does not help us determine why you may be having issues while 4000 posts per day and 50,000 users are not.  As such we need to work with the very few who are having issues to see why and remedy these edge cases

RE: WHY IS RCU SCREWED UP?????????
 

Hope this helps:




RCU3 | 79.249.177.234 | 294105 | 1 | 11:34:22 AM EST | YC


Windows Vista, Firefox 3.6.13

RE: WHY IS RCU SCREWED UP?????????
 

Asking users to help determine the errors is still asking for us to QA the site. I suspect many people are experiencing the problem, but are not vocal about it. I've been "dealing" with them for the past couple of weeks and today is the first time I've mentioned it. I am having these problems on my home computer, work computer, iPhone, iPad, Droid, PC and Mac, so the issue is more widespread than you think. I was on the east coast last week and had the same issues. Doesn't matter if I am logged into the site or not.

RE: WHY IS RCU SCREWED UP?????????
 

UStick - that helps alot.  Those 200ms ping times in that traceroute basically show the network is the issue for you.  Those times would make the site unusable.  Will forward to engineers

RE: WHY IS RCU SCREWED UP?????????
 

We are aware of most of the issues and a large amount of post migration bugs have already been fixed. There are still issues outstanding which is why we are trying to determine the causes. Without users posting the traceroutes as they have above it would be a wild goose chase. Now we know alot of these issues are all network related. Basically anything north of 50ms is troublesome. You can see in some of these we have 100ms and even 200ms times. At that latency the site is unusable.

The issue in fixing these is that often times the routers between you and us are not within our control.

RE: WHY IS RCU SCREWED UP?????????
 

Marc,

a pattern is starting to emerge. It appears that routing from the following server forward is causing the delays:

4.59.56.162

This server appears to be in LA. Are your servers located in LA?

I have the suspicion that if others were to check their routes they would likely end up timing out at the same server...

It would be helpful if a couple of other international site users were to check their routes. Details of how to do so are in my post above.

Cees?

David.

RE: WHY IS RCU SCREWED UP?????????
 

Yes. that is where they are and that is the same pattern I have seen within Level 3 Communication's network

RE: WHY IS RCU SCREWED UP?????????
 

RCU2 Windows Vista 32bit, Google Chrome.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


Tracing route to rcuniverse.com [98.158.194.100]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.1.254
2 11 ms 10 ms 10 ms ip192-5.chouteautel.com [69.44.192.5]
3 14 ms 12 ms 11 ms 68-237-128-1.ethernet.chouteautel.com [68.237.12
8.1]
4 14 ms 14 ms 13 ms 199.227.224.85
5 23 ms 22 ms 24 ms dal2-pr1-ge-4-0-0-0.us.twtelecom.net [66.192.240
.90]
6 29 ms 35 ms 36 ms ae-63-60.ebr3.Dallas1.Level3.net [4.69.145.52]
7 63 ms 55 ms 55 ms ae-3-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]

8 128 ms 56 ms 58 ms ae-21-70.car1.LosAngeles1.Level3.net [4.69.144.6
7]
9 59 ms 58 ms 59 ms INTERNET-BR.car1.LosAngeles1.Level3.net [4.59.56
.162]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 *

RE: WHY IS RCU SCREWED UP?????????
 

Phoenixangel - your trace looks good.  no problems there

RE: WHY IS RCU SCREWED UP?????????
 

Mark
When are you guy's going to get some sleep:eek: Interesting watching you people work on line:D

RE: WHY IS RCU SCREWED UP?????????
 

Marc,

I have tried to post new products before your big crash, contacted Ken and he stated it would be addressed... Well over a month plus and still no new products listed by my new company I started... I understand there are issues. But the lack of communications to Vendors and members is poor at best. Glad there are other avenues for advertising my products to the rc community.

Scott
Performance Model Aviation

Sorry to hijack the thread....

RE: WHY IS RCU SCREWED UP?????????
 

Marc,

RCU1

Vista w/SP2

Firefox 3.6.13

Tracing route to rcuniverse.com [98.158.194.100]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 46 ms 36 ms 41 ms c-67-167-104-1.hsd1.in.comcast.net [67.167.104.1]
3 23 ms 25 ms 23 ms te-2-2-ur01.valparaiso.in.chicago.comcast.net [68.86.119.37]
4 24 ms 25 ms 38 ms te-4-4-ur03.griffith.in.chicago.comcast.net [68.87.230.165]
5 31 ms 28 ms 42 ms be-80-ar01.elmhurst.il.chicago.comcast.net [68.87.231.117]
6 29 ms 33 ms 28 ms pos-0-1-0-0-ar01.area4.il.chicago.comcast.net [68.87.230.237]
7 28 ms 28 ms 42 ms pos-1-10-0-0-cr01.chicago.il.ibone.comcast.net [68.86.95.237]
8 27 ms 40 ms 28 ms xe-9-3-0.edge1.Chicago2.Level3.net [4.71.248.21]
9 31 ms 30 ms 28 ms vlan51.ebr1.Chicago2.Level3.net [4.69.138.158]
10 70 ms 72 ms 53 ms ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]
11 59 ms 54 ms 54 ms ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
12 100 ms 105 ms 108 ms ae-3-3.ebr2.SanJose1.Level3.net [4.69.132.57]
13 106 ms 108 ms 107 ms ae-2-2.ebr2.LosAngeles1.Level3.net [4.69.132.14]
14 134 ms 102 ms 105 ms ae-31-80.car1.LosAngeles1.Level3.net [4.69.144.131]
15 107 ms 107 ms 107 ms INTERNET-BR.car1.LosAngeles1.Level3.net [4.59.56.162]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.