Talk about service!!
06-09-2004, 01:33 PM
#1
Senior Member
Thread Starter
Join Date: Aug 2002
Location: Laterriere, QC, CANADA
Posts: 441
Likes: 0
Received 0 Likes
on
0 Posts
Talk about service!!
Last year i ordered a Jett Q500 engine for my Whiplash, this year i ordered a 'sport' carb to have a better 'throttle' even if i lost about 300 rpm. When i received the carb it was one for 'remote' needle. I sent this email to Dubb.
>Hi i have just received my Backplate, bearings and Carbs. The only thing
>is that you send me a carb for a Remote Needle Valve Assembly ....The Q500
>engine i ordered you last year came with a standard carb...
Here is the Reply :
Sorry for the mix up.
I do not sell the old type any more for safety reasons.
I will send you the universal remote to go with it for free.
dub.
Nice isnt it?
>Hi i have just received my Backplate, bearings and Carbs. The only thing
>is that you send me a carb for a Remote Needle Valve Assembly ....The Q500
>engine i ordered you last year came with a standard carb...
Here is the Reply :
Sorry for the mix up.
I do not sell the old type any more for safety reasons.
I will send you the universal remote to go with it for free.
dub.
Nice isnt it?
06-09-2004, 02:10 PM
#3
Senior Member
Join Date: Feb 2004
Location: Union City,
CA
Posts: 573
Likes: 0
Received 0 Likes
on
0 Posts
RE: Talk about service!!
The topic doesn't say Jett only so I wanted to share one of my favorite service stories. This was maybe 10 years ago via snail mai.
> Mr. K&B service guy,
> A friend gave me an old Veco .19 but the needle is broken. Can I still get one of these?
> thanks Mike
Reply...
"One is in the mail. NC."
I know it was a $2 part but I never had the "Here you go, NC" thing ever happen to me before that. A few days later it showed up in the mail and I still have the engine.
> Mr. K&B service guy,
> A friend gave me an old Veco .19 but the needle is broken. Can I still get one of these?
> thanks Mike
Reply...
"One is in the mail. NC."
I know it was a $2 part but I never had the "Here you go, NC" thing ever happen to me before that. A few days later it showed up in the mail and I still have the engine.
06-09-2004, 02:23 PM
#4
Senior Member
My Feedback: (3)
Join Date: Jan 2002
Location: Arvada,
CO
Posts: 1,260
Likes: 0
Received 0 Likes
on
0 Posts
RE: Talk about service!!
Yeah, Dub really offers great service not to mention his superior products. He's also a really fun guy to chat with about racing, going fast or just R/C in general.
06-10-2004, 10:23 AM
#6
My Feedback: (19)
Join Date: Apr 2002
Location: Cleveland,
OH
Posts: 5,576
Likes: 0
Received 0 Likes
on
0 Posts
RE: Talk about service!!
Glad you had a good experience. Dub is a good guy to work with, and there are few engine manufactureres where you can actually speak to the guy who designed and built your engine
