Last year i ordered a Jett Q500 engine for my Whiplash, this year i ordered a 'sport' carb to have a better 'throttle' even if i lost about 300 rpm. When i received the carb it was one for 'remote' needle. I sent this email to Dubb.

>Hi i have just received my Backplate, bearings and Carbs. The only thing
>is that you send me a carb for a Remote Needle Valve Assembly ....The Q500
>engine i ordered you last year came with a standard carb...

Here is the Reply :

Sorry for the mix up.
I do not sell the old type any more for safety reasons.
I will send you the universal remote to go with it for free.

dub.


Nice isnt it?

I've dealt with Jett engineering a few times now, and their service is second to none. THAT is what keeps customers coming back. And besides that, and I may be wrong here....I think he knows a little about 2 strokers....

Gary

The topic doesn't say Jett only so I wanted to share one of my favorite service stories. This was maybe 10 years ago via snail mai.

> Mr. K&B service guy,
> A friend gave me an old Veco .19 but the needle is broken. Can I still get one of these?
> thanks Mike

Reply...

"One is in the mail. NC."

I know it was a $2 part but I never had the "Here you go, NC" thing ever happen to me before that. A few days later it showed up in the mail and I still have the engine.

Yeah, Dub really offers great service not to mention his superior products. He's also a really fun guy to chat with about racing, going fast or just R/C in general.

I sent in a Non-Warrantee Magnum-52FS (crashed) awhile back and they sent me a brand new engine...NC!

Glad you had a good experience. Dub is a good guy to work with, and there are few engine manufactureres where you can actually speak to the guy who designed and built your engine