I've just purchased a new 7CAP from my local store and gather I've run into a known problem with the timer setting the e.point to 0% on Chan 1.
I found the problem during my preflight checks, engine running, on the runway. I nice time to find it really.

So although I'm unhappy having to part with my new gear, I plan on returning it for the fix.

I plan on sending it FedEx overnight. How long will it be in the shop and by what shipping method will it be returned. I'm wondering just how long will I be without.

Thanks

Barry

Hi Barry,

As soon as one of these comes in, it is given preferential treatment, and expidited back the the customer as quickly as we can. These are usually shipped as quickly as we can depending on what state you live in. We strive to get anything like that back the customer within a matter of 3 to 4 days.

I hope you find this information helpful. You can also reach our Futaba support technical team at 217-398-8970, or via fax at 217-398-7721.

Sincerely,
Krysta
Lead Futaba Customer Service and Programming Technician

Krysta is right about the expediting. Mine was in and out of the shop in less than 2 days, but overall it took about 10 days between sending and receiving it back due to the slow ground shipping between the west coast and Illinois. But, since you don't incur the shipping cost, I guess this takes a little bit of the sting out of it. 2nd day air or Priority Mail would be better, though.

Krysta, Tomfrank,
Thanks for the input. I also spoke with a gent in service and got it all squared away. TX is currently in transit via FedEx as we speak.
I'll report back once the fix is complete and the TX returned.

All the best



Barry

TX returned. The fix works just fine.
Faith in Futaba restored. However I do wish the existance of the problem had been better communicated to the public.

Thanks

Barry