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-   -   Been looking (https://www.rcuniverse.com/forum/gas-engines-142/8071682-been-looking.html)

NM2K 10-24-2008 05:53 AM

RE: Been looking
 


ORIGINAL: tkg

I where RC is coming from. For ever if there was a warranty question on a new ignition, we would just ship out a new one ASAP, gotta keep folks fllying. But we are starting to get no returns or a " ONLY RUN 10 MIN" ignition back with burned cases, cut wires, plier marks on the spark plug caps etc.
Soooo new policy if its under warranty and it quits you have to send it back for service, no more cart before the horse stuff.




That and you have to be very specific in your written company policies and warranty statements. You can't take it for granted that someone knows what they are doing with your product.

Credit cards are responsible for a good part of this undesirable behavior on the part of customers. In a cash society it was usually the more intelligent and prosperous folks that had the disposable income for products such as yours and Ralph's. Anyone can get a credit card these days and anyone can buy a giant scale 3D model after successfully landing their Nexstar (however you spell it). Your client base has changed, but many companies in niche markets have not updated their company policies and sales practices.

As with Ralph, he is probably just getting tired of dealing with all of it and this was the straw that broke the camel's back.

No way in hell would I replace someone's model/radio/etc. just because an engine quit. I would suggest that the pilot learn to fly and take responsibility for being a pilot.


Ed Cregger

JNorton 10-24-2008 06:14 AM

RE: Been looking
 
AMEN

Hibrass 10-24-2008 08:45 AM

RE: Been looking
 
Very dissapointing news...

I have a G38 for my Spad XIII project that I was going to send for a check up and conversion to EI.... Not that Ralph doesn't have a right to say to "Hell with it.." is anyone else doing this kind of work out there that is worth talking to???

Thanks and Good Luck Ralph!

Ed "Hibrass" Harley

tkg 10-24-2008 09:20 AM

RE: Been looking
 
CH Electronics. 307 857 6897
We have a DIY bolt on kit for the G-38

Hibrass 10-24-2008 09:45 AM

RE: Been looking
 
Thanks TKG,

Does that use the standard size plug or can it use the short cm6 style??? Or is that not an option?

Thanks,

Tired Old Man 10-24-2008 12:06 PM

RE: Been looking
 
CH Ignitions also works on engines but I don't know how quick it would be. They stay pretty busy with ignitions.

captinjohn 10-24-2008 08:35 PM

RE: Been looking
 
I don,t know about the rest of you guys....but this situation is really got me P_ _ sed off to no end....................and cannot say why. Period

Tired Old Man 10-24-2008 09:12 PM

RE: Been looking
 
Probably an accumulation in the reduction of social standards and personal responsibility. After awhile I got flat fed up with listening to everyone complain about how everything that happend in their lives being the fault of someone else. Made me wonder who took their first breath for them every morning. Over the last few years it became clear that R/C had not escaped the malady. This thing with Ralph is just an extension of the same condition.

Someone crashed two planes with the same engine and it just has to be the engine's fault. Clearly the operator is perfect in every way, from his flying skills all the way through his decision making process, so it's gotta be someone else's fault. Had he sent the engines back to me demanding a buy out I would have told him to go p- up a rope.

king_arthur1953 10-24-2008 09:24 PM

RE: Been looking
 
I can see why you are tired....LOL... You and I are on the same channel.

tkg 10-24-2008 09:47 PM

RE: Been looking
 


ORIGINAL: Hibrass

Thanks TKG,

Does that use the standard size plug or can it use the short cm6 style??? Or is that not an option?

Thanks,
Whatever you NEED/WANT.... The ignition set up is same $$$, but you would need to buy spark plug and a 14mm to 10mm adapter. We got both.

Tired Old Man 10-24-2008 09:59 PM

RE: Been looking
 
King Arthur,

You're the first one to decipher what my user name references. The decline of the American society and it's loss of core values. It has nothing to do with chronological age.

the Wasp 10-24-2008 11:53 PM

RE: Been looking
 
""You're the first one to decipher what my user name references""

well I figured it out, I just didn't feel it needed to be said ;) [:-]

Hibrass 10-25-2008 07:10 AM

RE: Been looking
 
TKG,

Thanks! I will be looking up your site.. Hopefully I will be able to give you a call next week..

Ed

captinjohn 10-25-2008 08:01 AM

RE: Been looking
 


ORIGINAL: Tired Old Man

King Arthur,

You're the first one to decipher what my user name references. The decline of the American society and it's loss of core values. It has nothing to do with chronological age.
It is getting harder and harder to find anyone with "core values":(

NM2K 10-25-2008 08:15 AM

RE: Been looking
 
That's because every generation has their own version of core values. Naturally, as your generation dies off, there will be less people with the same core values as your own. It makes the prospect of dying not so horrible. 8>)

Well, I hope I'm one of the people that Ralph said he would still do business with. I'm pleased with both of my engines that Ralph waved his magic wand over.


Ed Cregger

karolh 10-25-2008 09:25 AM

RE: Been looking
 


ORIGINAL: Ed Cregger

Well, I hope I'm one of the people that Ralph said he would still do business with. I'm pleased with both of my engines that Ralph waved his magic wand over.

Ed Cregger
I'm with you on this one all the way.

Karol

Jake Ruddy 10-25-2008 09:54 AM

RE: Been looking
 


ORIGINAL: Tired Old Man

Probably an accumulation in the reduction of social standards and personal responsibility. After awhile I got flat fed up with listening to everyone complain about how everything that happend in their lives being the fault of someone else. Made me wonder who took their first breath for them every morning. Over the last few years it became clear that R/C had not escaped the malady.
I was President at a large club for the last year and VP before that. Personally I find this statement untrue. Majority of the problem childs I dealt with had been flying for more than 15 years. I am not saying the younger generation doesn't have it's issues because it does as well.. just slightly different.

Personally I have never been involved with a hobby that has so many whiny people in. In the last 4 years our flight stations have been modified or moved 4 or 5 times... why? Because some people where bored and needed rules changed so they had something to do.

So the short version is I don't really think things have changed much... you just have more access to the stories because of the advancement of technology.

Sorry to get off track :D


blw 10-25-2008 12:28 PM

RE: Been looking
 
My experiences echo yours, Jake. Our club is a small one that averages about 20 members year in and year out. We have students from the university join frequently. I've been an officer in the club for 2 or 3 years.

The problems are with both new and old time members, but none are young. Most are the old timers who are just cranky and set in their ways. We've had a couple of problem members who joined and started out that way, but they were in their late 30's or older.

The only comment that I can make about young members is that they all prefer ARFs, and some of that could be attributed to a lack of building time due to school.

Bass1 10-25-2008 01:21 PM

RE: Been looking
 

That's because every generation has their own version of core values. Naturally, as your generation dies off, there will be less people with the same core values as your own. It makes the prospect of dying not so horrible.
....Makes sense to me!:)

gkamysz 10-25-2008 02:05 PM

RE: Been looking
 
I experienced this when I worked in the hobby industry. Every once in a while somebody called and was convinced your product was the reason they crashed. I remember one time when an rx battery was at fault. Never mind that it was fully charged when I received it and that a capacity check came up fine, and physical inspection turned up fine, except for something that had cut through the shrink wrap and likely shorted the pack while it was airborne. The toughest day was when we received a letter from an attorney that we were being taken to small claims for for a model airplane crash because our product supposedly caused it. I think that the modeler was the attorney. I left the company before that was resolved but a court date was set 5 states away. I never asked about the outcome. Companies must be very clear with warranty and stick to it. No special treatment for anyone. Word gets around good and bad. You would think that somebody going out of their way to help someone out with warranty is good, but then when you stick to in another case it bites you in the rear. Or you find this same person coming back over and over with problems.

It's unfortunate that this should happen. Companies and people come and go. I've seen it with hobby shops locally, even my own RC company almost 10 years ago. People will get over it and somebody will fill the void.

It's not a generational thing. It's all about the values one learned growing up. I know older people who blame others for everything that goes wrong. Their children are the same. The child didn't break it, it broke by itself, now take it back to the store for an exchange.

We saw a lot of open policy warranty type things when the economy was good and money was pouring in. I predict we'll see most things tighten up as the economy dwindles.

Tired Old Man 10-25-2008 02:15 PM

RE: Been looking
 
Just for the diversity, I disagree with Jake. I almost always disagree with blw so I won't count that one.

Greed has not been as great or as dominant a factor as it is now amongst the general population. The "it's all about me" syndrome didn't used to be as severe as it is now. That one has been a steady progression since about 1990. People used to accept responsibility for their mistakes and actions whereas they typically do not now. That's been progressing steadily since about 1970 or 1975. The pervasive sense of personal entitlement wasn't there 20 years ago. You knew you had to work for it, not that you deserved it, or that the "governement" owed it to you. Work ethics is another area that has declined over the past 30 years. Much of the above has been illustrated by insidious changes in segments of the "baby boomer" generation but much of it has been taken to new levels by the following generations.

So I do absolutely disagree.

Stickbuilder 10-25-2008 03:53 PM

RE: Been looking
 


ORIGINAL: RC Ignition

Been looking for a good excuse to quit, I have it...Just paid a customer $885 for a G26 that dead sticked and crashed two airplanes....I got it back from another customer who said it dead sticked his plane...Put in a new ignition and carb rebuild...Now it apparently caused two more...
The phone line will be gone, web site gone...Warranty on the ignitions sold for the past 21 years is still good, I'm not going anywhere...I will be selling a few engines from time to time....Jake should be very happy, no more Zenoah facts on his posts...;)
I will do a few repairs on engines if I sold them in the first place...
My GOOD customers know how to get in touch....
See Ya [>:]
I have 15 or 20 engines here from customers, no worries, they WILL be taken care of...
Ralph,

I hope that you reconsider. I had just bought a new Zenoah engine, and was planning to send it out to you for your magic mods. If you do change your mind, please let us know here, and I will post it to you ASAP.

Bill, AMA 4720
WACO Brotherhood #1

captinjohn 10-25-2008 04:43 PM

RE: Been looking
 
Like the Dew on the grass in the early morning....and so it is with these rambling words....they will be gone also.

Jake Ruddy 10-25-2008 06:03 PM

RE: Been looking
 
Pat I welcome your disagreement... but I dont see how you can say that since 1990 this has been changing.

That is like saying the crime rate is higher now than ever before. While many will say it is.. including me. However if you discuss this with my wife she will show you many studies both indepenant and goverment that will say this is not the case at all. It's called a certain theory.. I cant remember what it is.

I don't know.. there is lots about this hobby and the way the world is right now that I dont like... not much I can do about it so I try not to complain about it too much :) I just don't understand what it is about this hobby that attracts so many whiney people.

The internet and forums like these allow you to hear more stories that ever before.. I think a lot of what is happening now has been happening all a long. Everyone I talk to about thier club says the same things. The older ones in the club will tell you " ahh this isn't new.. its been happening ever since I started flying and that was 25 years ago" haha


All I can say is it's a good thing I really love this hobby and am addicted or I would have left it a long time ago because of all the things that go on in clubs. I dont like to play games and have a life that keeps me busy. Flying is my passion and down time... I just want to fly :D

Tired Old Man 10-25-2008 06:28 PM

RE: Been looking
 
I hear ya buddy:D Still too many good things left to do in spite of anything else[8D]


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