Fredsterman

I bought a Slot Machine from my LHS this morning. While practicing on a sheet of 1/4" balsa, the nylon gear stripped out.
How do I get this problem fixed with the manufacturer?

Bax

My Feedback: (11)

You'll need to send it to Hobby Services.

Please ship your item to:

Hobby Services
3002 N. Apollo Dr. Suite 1
Champaign, IL 61822
USA

Package your item(s) carefully against shipping hazards. Please make sure it's insured against loss or damage in shipping. Include a letter with your name, return shipping address, daytime telephone #, Fax, Email (as much contact information as possible), and a detailed description of the problems you are having with your equipment. If your item is still within the warranty period, please enclose a photocopy of the purchase receipt to validate any warranty claims. As soon as it arrives, we'll take care of you as quickly as possible.

skeeter_ca

Uhhh............... i'm sorry but why don't you just take it back to the LHS that you bought it from. Anytime something breaks or is defective within a week or two i return to the store. Isn't that one reason you buy from a LHS, the service. Don't mess with mailing it. Let the LHS do it. Just my nickels worth!

Fredsterman

My local hobby shop has a "no return" policy on anything they sell[:'(]
I sent an e-mail to great planes about the problem. Here's how it' going...

Thank you for your recent e-mail.
I submitted a request to have a slot machine sent to you, no charge.
I hope you find this information helpful. Should you have any further questions or concerns, please do not hesitate to contact us at this email address. (Please be sure to copy all previous emails into any future questions.) You can also reach us 217-398-0007, or via fax at 217-398-7721.

DID YOU KNOW that our web pages now all contain FAQs? (Frequently asked
questions) Please drop by and take a look! We hope you'll find the information helpful and valuable to you.

Sincerely,
Rick B.
Product Support Technician

>>> "Fred Stewart" <[email protected]> 9/2/2007 3:39 PM >>>
I purchased a Slot Machine at my LHS just this morning. I bought some ¼�
sheet balsa to practice with the tool.

I made four to five hinge slots, and the blades suddenly stopped moving.
The motor runs, but the blades don’t.

When I checked the machine. I found the nylon gear that drives the blades was stripped.