water logged equipment
04-03-2002, 09:02 PM
#1
Senior Member
Thread Starter
My Feedback: (5)
Join Date: Mar 2002
Location: Clarks Summit, PA
Posts: 193
Likes: 0
Received 0 Likes
on
0 Posts
water logged equipment
Month ago I put a glider into a very cold Pennsylvania lake.
Sent the servos and RX (servos appeared to work, RX was dead) to the Hitec service center. Yesterday I got them back completely repaired and the charge was $000.00!!!!!!!!!!!!
I thank you and Hitec and you know I will continue to buy your equipment!!!!
Sent the servos and RX (servos appeared to work, RX was dead) to the Hitec service center. Yesterday I got them back completely repaired and the charge was $000.00!!!!!!!!!!!!
I thank you and Hitec and you know I will continue to buy your equipment!!!!
04-05-2002, 11:25 PM
#2
water logged equipment
Ya, Mike I have the same positive feedback about Hitec's service policy. I continue to be amazed at how I can send in damaged servos and receivers that are MY fault and Hitec will very often provide replacements at NO COST. 
I am certainly not complaining, but most manufacturers use Service and Repairs as a profit center. Can you comment on Hitec's policy or strategy in this regard. ........ and please don't change what you're doing.
Randy Smith
I am certainly not complaining, but most manufacturers use Service and Repairs as a profit center. Can you comment on Hitec's policy or strategy in this regard. ........ and please don't change what you're doing.
Randy Smith
04-10-2002, 09:18 PM
#3
Senior Member
My Feedback: (1)
Join Date: Jan 2002
Location: Poway, CA
Posts: 3,531
Likes: 0
Received 0 Likes
on
0 Posts
water logged equipment
Our policy is simple... Go the extra mile to keep the customers happy and they will keep coming back!!! I think we have been pretty successful with this philosophy.
Mike.
Mike.
