Just bought AFPD with add on's 1, 2 and 3. I installed the program and the add-ons and the simulator was working fine, great in fact, then I got a message from the game that it could not see the controller and when I press search it could not find the controller. I shut down the game and restarted the PC. Now when I attach the USB cable with my Hitec controller attached I get a massage that the USB Device is Not Recognized.

I checked all connections and changed the battery in the controller without any results. Then I installed AFPD rebooted and reinstalled but I am still getting the same message.

Now what???

Hi timbo, plug in the usb interface cable into a usb port. Then go to Start.....Control Panel.....Game Controllers. What is displayed in the window? Thanks

Mike,

I only see my Logitech joystick there.

Hi timbo, pls unplug your logitech joystick and unplug/plug your AFPD cable again. Then see what is displayed in the game controllers window. Some usb devices such as joysticks can cause usb conflicts.

Mike,

I unpluged the logitech joystick and unplug/plug the AFPD cable again, same message. No device in Control Panel, Game Controllers.

Hi timbo, you have a faulty usb cable. Please ship your usb interface cable to the service department below with a brief description of your problem, daytime phone number, and email address. You may attach this thread for reference.

Hobby-Lobby International
ATTN: Aerofly Returns
5614 Franklin Pike Circle
Brentwood, TN 37027
ph. 615-373-1444

Thanks Mike,

I was afraid of that. I just bought this at the Week Signals show in Toledo this last week end. I was working so good to, at least for the 5 minutes it was working. It's going to be hard to wait for a replacement.

Mike,

How long should it take to for the service center to send a replacement usb cable? I shipped it on 4/9 and they received it delivered at 10:41 AM on April 11.

Hi timbo, pls PM or email me your full name and address, and I'll try to follow up for you.

Mike,

I received my USB Cable, Thank you.

Now what do I do about the activation code for AddOn 3?

One more thought, I am going to buy a different PC (need more horse power for AddOn 3). Will I have to get a new activation code then as well?

Hi Tim, glad you received it. For the new activation code, pls send an email request to [email protected] Thanks

Mike thank you for all your help but so far you are the only responsive interaction with ikarus support I've had.

I sent an email to [email protected] on 4/30 and still haven't received a reply. Should I have had a case number or something to include?

Tim

Hi Tim, pls email or PM me your new AFPD serial number, the addon3 key, your full name and email address. I'll follow up for you. Thanks.