Anyone...please. What's the procedure when you do not receive payment for the item(s) you have sold. Buyer says payment sent, but never received. Advice thanks!

You didn't send an item without receiveing payment...did you?

Ask the sender to proove payment....or have them resend....

if you already sent the item...... ?

Nope....did not send the item, until payment received. I would think 10 plus days via mail would be sufficient from 2 states away for the payment. Ugh !!!!

There is no set standard for when this happens. Keep in mind the buyer will be skeptical of you saying no payment was received, so keep an open line of communication with him, preferably by telephone. A few questions to ask are whether the payment is trackable when cashed? Is the delivery of the payment trackable? Was it sent to the correct address? Without payment in hand, I would not send anything. However, if the payment was really sent the two of you should work together to figure out where it went.

Thanks Nathan. That is exactly what we are doing.....working things
out via correspondence. Someway we will get the issue resolved
satisfactorly. Thanks for your input. Regards