poor service
 

June 23rd i called about a broken canopy on my 80" zero. i was told then it was being shipped.. well that was a lie.. pretty disapointed at your poor service i have this new plane that i cannot fly.. I swear ill be a pain in the ***** if i dont get it with attacted tracking # and i will make it my purpose in life to tell everyone NOT to buy any of your products

RE: poor service
 

what's your order number so I can help you.

John
Nitro Planes

RE: poor service
 

17210252890263-47166

RE: poor service
 

I'll have a canopy shipped to you today. Sorry for the delay and thank you for beng very patient.

John
Nitro Planes

RE: poor service
 

I request a tracking #.. I have been told its in the mail before

RE: poor service
 

it's the same tracking 1ZX03V030392559034 UPS

it's going out today for sure.

John
Nitro Planes

RE: poor service
 

i will stay on it.. i have a friend that has gotten a tracking # as well and he never got anything.. . so im not out of your hair yet.. but thanks for the words. we'll see if it all transpires

RE: poor service
 

what's your friend's order number so I can help him out too.

John
Nitro Planes

RE: poor service
 

they refunded his money and said they cant get him the part. its for the 60 size hellcat cowling after waiting for 6 months saying they sent it with a tracking #

RE: poor service
 

Sorry about this if your friend still need the part let me know and I'll try to locate one for him.

Thanks
John
Nitro Planes

RE: poor service
 

well I checked ups and i'm pleased to report my canopy is half way here. I thank you for your prompt action, you guys are on the good list again.

Tracking Number: 1Z X03 V03 03 9255 903 4
Type: Package
Status: In Transit

Rescheduled Delivery: 08/13/2008
Shipped To: CLOVIS, CA, US
Shipped/Billed On: 06/23/2008
Service: GROUND
Weight: 1.00 Lb

RE: poor service
 

Thanks for understanding. I'm here to help.

John
Nitro Planes

RE: poor service
 

I am concerned and confused. Why does nitro give out promises and tracking numbers only for all to be false. Then after getting angry and disappointed, coming here for "john" to fix the falsehoods? I have seen this over and over again here. What is the disconnect? What is wrong with nitro? Is it some type of retardation?

RE: poor service
 

John,

Any idea when the next shipment of pilots will be in? I ordered a R/C Model Warbird Pilot #5 for Warbird Planes. I was given a tracking number and 1 week later received a message that they were out of stock. Order # yhst-17210252890263-50495

Thanks, Jon

RE: poor service
 

sorry that it's sold out. Would you like another pilot model instead?

I don't have ETA on the next shipment. Let me know

John
Nitro Planes

RE: poor service
 

Thanks, John

That is the only one I want for my plane.

Jon

RE: poor service
 

ok will send you the pilot once it's instock.

John
NItro Planes

RE: poor service
 

Nitroplanes - John,

I thought I would check the status of the shipment and used the online "Live Help" and the person that responded told me another 4-5 weeks. She asked for my email address or an order number to look at my order and I gave her the information. While I was waiting for a response, I commented that I had ordered it 6 weeks ago and would I need to wait 3 months to receive my merchandise. The Live Help was immediately out of service and I did not receive an answer.

RE: poor service
 

Sorry the pilot 5 still out. is there anything else I can do to make it up let me know.

John
Nitro Planes