Black Friday order
 

Placed order for Black Friday sale - yhst-17210252890263-61106. 1st sale on this site.

No tracking info given as of today. Who can I contact, can't get through on phones?

RE: Black Friday order
 

I have the same ******** problem, it's very hard to speak at the right person when you order from nitroplanes.com

RE: Black Friday order
 

Join the club. Ordered on Sat, expected shipment on Monday or Tuesday. Was told my order will ship tomorrow. Yours likely will, too. Let's hope, at least. You can contact them through live chat on their home page, but they're probably gone by now. Even if you did get through, they'll just tell you that once it ships they'll send you the tracking information "ASAP." Good luck. I hope both of our orders turn out favorably.

RE: Black Friday order
 

Thanks for the moral support. I've ordered from a lot of sites on the net over the years but this is my first order on this site. I found it strange that by now there is no
processing info available

RE: Black Friday order
 

Took your advise and tried live chat. Told me exactly the same as you. This was first time I got thru on a live chat line that wasn't trying to sell me something.
Let's hope for the best.


Ron

RE: Black Friday order
 

We'll get our orders. It's just a matter of when. The gentleman who takes care of customer service in this sub-forum seems to be very good, so I wouldn't be too worried.

RE: Black Friday order
 

GOOD LUCK!!! I have been fighting with them about my order. If the guy that takes care of this in this forum is very good then where is he?

RE: Black Friday order
 

PM him @ nitrostaff1

RE: Black Friday order
 

I PMed him!

RE: Black Friday order
 

Well, it appears that I owe Nitro Planes an apology. I just checked my email and my order was shipped today around 4:30. :)

RE: Black Friday order
 

Congrats.

RE: Black Friday order
 

Well I just got my order confirmed and tracking # sent, finally.

Ron

RE: Black Friday order
 

UPS 1ZX03V030396772724

John
Nitro Planes

RE: Black Friday order
 

I think they just got swamped with a lot of orders. I ordered Sat. & got confermation Sun. & tracking # Mon. by noon. Checked UPS tracking & should get the plane Fri. I guess that is quick enough. I think maybe we all should be patient , it sounds like everything is working out. I've been watching this thread for awhile & it seems like John does a heck of a job. I've seen him take an awful lot of abuse & obvious somebody trying to get something for nothing. I think he might be the only one there that can speak English or really cares about customer service.

RE: Black Friday order
 

Who is trying to get something for nothing?

RE: Black Friday order
 

Heck with the low prices they had on black friday, I bet they got hundreds of orders to fill and not enough staff to fill them all quickly. I ordered a vortex 32 on saturday, not sure if it shipped yet but I am not in a rush. Now if I would have bought a RTF model, I would have been in a rush :)

RE: Black Friday order
 

I didn't make it clear. Sorry, if you have follwed this thread for a while. I sure didn't mean you guys. There was a guy that was raiseing mortal h*&* with John. Calling him a crook & everthing else he could think of. His problem as best I can remember was; after his 3rd fight the plane crashed & destroyed everything ( motor bateverything & demanded a new plane, motor & everything else) John tried to explain that after 3 flightsyou know..you're kinda on your own. The "customer" just kept it up, on & on &on. Finally John told him he would replace his stuff if he would send it in. Then the guy started saying that he didn't have all the stuff. But still wanted it all replaced. Several other guys on the thread "it did draw a crowd" got after the guy & told him to back off that he was being very unreasonable. I never did hear what happened as I got tired of all the crap the guy was putting out.

RE: Black Friday order
 

Gotcha. Man I wish I could find that thread. It would make for some good reading intertainment.

RE: Black Friday order
 

My order has been shipped out, got a tracking number. ;)

RE: Black Friday order
 

My two Black Friday orders from NP arrived this morning. Thank you NP. Items arrived in perfect condition. What bargains, too. A twin ducted fan A-10 for $66 bucks and a Esky RTF heli for $67 bucks.

RE: Black Friday order
 

Sounds good. I bet yours will get off the ground more than 6 inches!

RE: Black Friday order
 

My Black Friday order isn't going so well. When I ordered the plane It showed in stock. I ordered it and got the email telling me thanks and then got a tracking #. This was all done by Saturday. I've been checking the UPS tracking and it has never shown that they have the package. I got on the live chat with nitro models and spoke to Mary and was told that she was sorry about the delay and she was checking to see if it was still in the warehouse. She came back and told me it had been picked up by UPS and would be able to be tracked soon. So I tried to track it today and its still not showing to be in the UPS system. I got back on the live chat and this time I talked to Amy and she tells me that the plane is on back order and its going to be 4 to 5 weeks. I asked why I was told that it was sent out yesterday and she didn't know but it is for sure on back order. It showed in stock when I paid for it but now I'm being told it is in back order. I think I got screwed and my plane went out and I stuck waiting on the back orders. I'm not sure I going to wait for the new shipment. Maybe JOHN from nitro planes can tell me what happened.

RE: Black Friday order
 

Im getting nervous on my plane,was shipped friday. UPS has a shipping weight of 1lbs, seems light for a 82 in AT6 Texan. Hope they put the plane in the box[:o]

RE: Black Friday order
 

Mine says 1lb as well. I wouldn't worry about it. In college part of my job was to ship out various things. When making up the labels for shipment on the UPS site, I would approximate the weight of the package. The idea was that UPS re-weighs the package and charges the shipper accordingly.

RE: Black Friday order
 

All my tracking also said the weight was 1 lb. Weird, but they eventually showed "on truck for delivery" and the same day I got them.

RE: Black Friday order
 

Well I can't believe it had taken this long, but I finally got shipping confirmation today. Black friday sale shipped on 12/2 arriving on 12/9.
Also for 1 lb.

RE: Black Friday order
 

sorry for the little delay due to the busy holiday season. 1 lb is the default value on all of our packages.

John
Nitro Planes

RE: Black Friday order
 

Ok John,,, I will start by asking one question.......
M.R.A. 427984 WHERE IS MY CHECK ?????????
If need be I can post all the EMails and the answers I have sent and gotten back.

RE: Black Friday order
 

ok so you did received a new trainer? we need to refund you the USPS shipping cost right? We don't issue checks but I can issue a credit back to your card. would this work? If yes, when's the best time to call you? I need to get your card number again because order that's 30 days old we do not keep the card number for security reason.

John
Nitro Planes

RE: Black Friday order
 

Yes thats ok,,, Just call me on the number that you have ,,, it is my cell phone so I always have it..
Not before 9am pct if you please..

RE: Black Friday order
 

Wow. Sorry to here of all the problems with your shipping. I ordered a YAK 54 50cc on that friday and had it at my door in PA the following friday. NO DAMAGE OR ANYTHING !!!!! Real nice plane too. 278.00 to my door for a 85 inch YAK isnt to bad if you ask me. I got the second adition of the plane. The only thing I dont like about it is the 2 piece landing gear and the thing they call a manual that comes with it. NO SPECS ON ANYTHING and isnt the one for the plane. And I allmost forgot, no controll horns in the bags. Maybe they will send me some . I'm real happy with the service I got. John Z.

RE: Black Friday order
 

refund has been issued.

John
Nitro Planes

RE: Black Friday order
 

what's your order number so I can send you the control horns. Can you let me know where's the control horn mentioned on the manual?

John
Nitro Planes

RE: Black Friday order
 

My order # is 465153 And my wife made me put it away untill Christmas so I will have to get the manual out of the box. There is a lot in the manual that is not for this model plane. It must be for the first addition of this plane, Not this one. I'm not complaining about it, Just would like to know where the control horns are suposed to mount, How to mount the ring for the cowl, and can you tell me where to get the ONE PIECE LANDING GEAR the photos on your add show that are on that plane? I will get the info you need in the AM. THANKS FOR ANY HELP. John Z.

RE: Black Friday order
 

yes the manufactuer will email me a updated manual and everything should be more clear once we have the new manual.

John
Nitro Planes

RE: Black Friday order
 

THANKS A LOT for the prompt return. I will not be building it untill after the holiday anyway. Let me know when you get it. I'm sure I am not the only one with questions on this model. THANKS, John Z.

RE: Black Friday order
 

Have you gotten the manual yet for the new YAK 50cc plane???????? Thanks. John Z.

RE: Black Friday order
 

Hi. I started putting the plane together and realy need the new manual for this plane. This plane has bolts that go through the controll surfaces instead of upright L shape pieces. This is ok, but I do not know were to put them. It realy needs to have the manual or someone that has put one together already. THANKS.

RE: Black Friday order
 

John, Did you get a manual for this plane yet ???????????????????????????????????? STILL WAITING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!