RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

To : John at Nitroplanes.com,

John thanks for the info, however, your web site list that Model as SOLD OUT!

Are you just kidding me or can you actually send another this quickly?

KCLC order# yhst-17210252890263-91735

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi John, I received my replacement Pitts canopy in this mornings mail.
Thanks so much. Jerry Ledford

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

hey john anything on the fokker wheel that i posted on a previose thread

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

UPS 1ZX03V030396922375 You got the last one.

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Thanks

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Nope check the warehouse and it not in stock. Placed order and I'll let you know once I have it. I have ordered 5 sets of wheels for each color.

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

thanks john
now this is good service A+

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

TO: John @ Nitroplanes.com

John, I just received the replacement 300S model today! It came through in good shape, I've inspected all contents and looks like everything is OK. I feel lucky to get this plane, I've drooled over it online since January.
Thanks so much for your help and response to this order. I know things like this can and do happen. But you've shown me GOOD service here. I'll be back!

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Thanks

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I recently recieved my A-10 brushless rtf from nitroplanes and the only thing wrong was the left motor is bad everything else appears to be ok ( except for a cracked wing but that was an easy fix) can I please get a new motor from you guys thanks in advance, here is my order no.yhst-17210252890263-93787. The motor is a 2410 brushless 1200kv.</p>

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Just unbelievable. I have beeen trying to get a replacement canopy for a cessna 421 for six months. I finally talked them into sending one from a model thay have in stock. It arrived today. It is broken in the exACT SAME PLACE AS THE ORIGINAL. tHE SPLIT IS ONLY ABOUT THREE INCHES THIS TIME AND i WILL TRY TO FIX IT. i CAN ASK NOTHING MORE OF NITROPLANES. I FEEL BAD FOR THE PEOPLE THAT HAVE TO DEAL WITH SELLING SUB QUALITY PRODUCT. GOOD LUCK TO ALL OF YOU AT NITRO PLANES. I TRULY MEAN THAT.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

ok no problem. New motor sent.

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Thanks alot John. I will definetely buy from you guys again.</p>

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

hi, i received the a-10 thunderbolt over the weekend, fixed up and everything looks good. howeverwhen i am running the fans at slow speed, the right fan is not rotating on one point, causing vibration to the whole airframe and it is more pronounced when i increase the power. i hope toget it rectified beforeimaiden it..can i request for a replacement EDF assembly for my right EDF thanks..

yhst-17210252890263-94479 is my reference number

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

sure I'll replace the EDF fan unit for you but I see that RMA has been issued on this order so do you still want me to send you the fan unit?

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

yes please, the instant messenger chat with one of the technical support guy got me so confused, so i just took the RMA option until i saw this thread.. i was wondering if you could also send methepiece of the metal wire used as the right main landing gear as i pushed too hard while installing it and it broke..

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

no problem. I'll send you the edf unit and the right landing gear wire.

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Sounds like I have the same issue as others for the Cessna 421 that I just purchase about 2 weeks ago.  Contacted Nitro Planes - regarding my canopy being crushed during packaging.. i.e. someone dropped 11 servos on top of the canopy...  Now I'm being told that it's back-ordered with not ETA on replacement.  Thus - fully built plane that can't be flown... First experience with Nitro-Planes and so far, not a very positive one.  Have built E-flite, Hangar 9, Seagull, and Top-Flite and issues have been remedied immediately... most of them I tend not to bother with since I can modify or fix them myself....  

Any suggestions?


Chuck

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

what's your order number?

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

any fokker wheels yet ?

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Placed order with the manufacturer already and will get you one once it's here

John
Nitro Planes

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

a+ service thanks john

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Order # is 635884. Actually it gave me time to find some retracts.. :)

It's a beautiful plane.. an attention getter. Next on my list will be the Epic LT120...

Thanks,


Chuck

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I ordered the OV10 Bronco and the 70" Seawind a couple of months ago ago, so I don't have the order number.
The Bronco went together with no problem, the Seawind which I started putting together a week ago is another matter.

The Water Rudder and linkage was messed up. This includes the water rudder (Welds Broken), the Control Shaft (Bad Threading - Falls out) with set screw, and the Control Shaft coupling device that fits on the bottom of the flying rudder (Missing from box.)

The cover for the hatch on the top of the engine pod is missing.

There were several other issues with this ARF that I have already fixed such as Fuselage formers that were not glued in very well and that the former where the wing hold down screw goes was glued right across the access hole inside the fuselage.

I would like to see a Complete replacement Water rudder assembly AND the Top Hatch Cover and any hardware arrive ASAP as I want to fly the plane in a couple of weeks.


Thanks

Frank Mattox
Goodyear, AZ.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Sorry about this. This plane is currently sold out and I can;t even get it from a new unit and send to you. But you ill be getting a new canopy once we have it in stock.

John
Nitro Planes