Question on location
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RE: Question on location
I feel your pain, but ..........................................
In all honesty the LHS owner has a point. In almost every exchange/warranty situation like yours (complete trade-out) , the original packaging is required. He did not have to be rude aout it but there is two sides to this story and we've only heard one. |
RE: Question on location
I can tell you the other side, man. It is in my original post. Again, the customer service aspect is the key thing for me. If he would have said nicely, and not lectured me, then it would have been a different story. Not sure now if I want to give them my business anymore (which is a lot). I know this is probably a personal opinion, but just want some advice.. Joe
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RE: Question on location
Well, it's kind of a given thing that anything (not just RC stuff) being returned be sent in the original packaging.
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RE: Question on location
Understood, however if good customer service was present, there would have been less "complaining" and more trying to make the customer happy. I was in retail for many years before my career in medicine now and I would always make sure if there was no original packaging, something could be done, as is the LHS owner wants to do. However, Horizon did send the order for the new part for free.
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RE: Question on location
Couldn't you just reverse the control on your Tx.
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RE: Question on location
Well, we tried that on several different combinations and every time we did, the controls did not respond. The DX6i was showing the proper signals being sent (verified in the advanced screen which showed signals of what the controls did via instruction from the tech guy) So after all that, the receiver was showing faulty. I went back to the shop and I told the owner I wanted to save him the hassle of sending it back and I would put the parts in myself. He seems "a little" nicer (probably because I was taking the weight off of him) ans he said cool. So I have my Stryker back and receiver should be coming in on Monday. Thanks Larry. :-)
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RE: Question on location
ORIGINAL: Live Wire Couldn't you just reverse the control on your Tx. I thought the same thing too. Maybe I'm missing something here though....... Back to the hobby shop and rudeness of the owner to the consumer. In an era when the hobby shop business is "going out the door" so to speak and the small mom and pop hobby shops are going out of business, they should do doing everything in their power to make the customer is happy so they come back through the door for future business, and not picking up the phone to call a major wholesaler. I'm sure the owner could have gotten his or her point to the customer without a lecture. NOBODY likes to belittled or lectured. They will find other places to spend their $$$$$. |
RE: Question on location
I posted above you here with what the reverse options did :-). Thanks for the understanding on the shop thing. I am NOT one to be a complainer about customer service, like the guy who moans and groans at the steakhouse until his meal is free, I just wanted to be treated right. Also one other thing, there was a new customer standing right there watching this all unfold. Wonder how he percevied it keeping in mind his $750 car purchase he was about to make. LOL Thanks though.
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RE: Question on location
Helpful if I mentioned too that the receiver would "cut out" intermittently on the elevon servo connector too. O well, new on is on the way. :-)
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RE: Question on location
Maybe i'm missing something... But...
What does a crummy LHS experience have to do with not purchasing Horizon Hobby products and only getting your stuff from Tower Hobbies for now on? I've had more Bad experiences with Tower Hobbies and Great Pains... i mean Planes... than I ever had with over 3 dozen hobby shops i have done business with over 20+ years in the hobby.. Also, are you sure his "complaining" was really complaining.. I know when i'm in a bummed or bad mood, some peoples comments are perceived differently than what they actually were. |
RE: Question on location
1.) Moving my business elsewhere
2.) My past experiences with Tower Hobbies have been great 3.) Are you in a bad mood now? Not sure what you are implying? Yes, he was being rude. And yes business should not be conducted that way whether you are or are not feeling "nice" that day. Joe |
RE: Question on location
It does help to give all the details on your first post:D
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RE: Question on location
ORIGINAL: Live Wire It does help to give all the details on your first post:D |
RE: Question on location
I own a LHS. The Horizon tech was hoping that the LHS had the plane in stock. That's is why he told you to go back. Since he had to order it I would have waited until Horizon sent you a receiver. I have done this many times. One call to tech from me to get the OK and you walk out with a new plane. They send me one to replace yours.
As far as the box goes who cares. Had I had the plane here. I give you the plane and put the bad plane in the box. No biggy. Some times they don't even want it back. If they do they send me a call tag. All a LHS has to offer is service and I'm sorry your's was poor. Dennis |
RE: Question on location
I really never have much trouble with stuff, but I do try and keep the box and packing for a period of time.
guess there is a lesson here for everyone. we may all get a defective produce from time to time. I agree they offered to send a new one. LHS should have been nicer about it, but I wonder how you were acting or feeling when you approached him???? sticks |
RE: Question on location
ORIGINAL: DadsToysBG I own a LHS. The Horizon tech was hoping that the LHS had the plane in stock. That's is why he told you to go back. Since he had to order it I would have waited until Horizon sent you a receiver. I have done this many times. One call to tech from me to get the OK and you walk out with a new plane. They send me one to replace yours. As far as the box goes who cares. Had I had the plane here. I give you the plane and put the bad plane in the box. No biggy. Some times they don't even want it back. If they do they send me a call tag. All a LHS has to offer is service and I'm sorry your's was poor. Dennis |
RE: Question on location
ORIGINAL: Stick 40 I really never have much trouble with stuff, but I do try and keep the box and packing for a period of time. guess there is a lesson here for everyone. we may all get a defective produce from time to time. I agree they offered to send a new one. LHS should have been nicer about it, but I wonder how you were acting or feeling when you approached him???? sticks |
RE: Question on location
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RE: Question on location
+1
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RE: Question on location
He must have just had a bad day. We all do. Dennis
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RE: Question on location
It's very possible that he had already had to deal with someone much more frustrating then you that day. Maybe he was having a bad day too and you caught him at a bad time. My biggest gripe about the LHS is when the person working there, who I will admit may know more then me about something, instead of nicely telling me what I'm doing wrong gives me a lecture like I'm an idiot. There is one LHS which has forever lost my business because of such a situation, and in that situation he was actually wrong and didn't take the time to understand what I was actually doing before telling me how wrong I was and telling me I couldn't do something which wasn't even what I wanted to do.
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RE: Question on location
ORIGINAL: grimbeaver It's very possible that he had already had to deal with someone much more frustrating then you that day. Maybe he was having a bad day too and you caught him at a bad time. My biggest gripe about the LHS is when the person working there, who I will admit may know more then me about something, instead of nicely telling me what I'm doing wrong gives me a lecture like I'm an idiot. There is one LHS which has forever lost my business because of such a situation, and in that situation he was actually wrong and didn't take the time to understand what I was actually doing before telling me how wrong I was and telling me I couldn't do something which wasn't even what I wanted to do. |
RE: Question on location
Learning to listen is hard to do. When someone comes in to ask questions I let him talk and I listen. I don't ever think I have told someone their wrong. What I will say is "this is the way I do it". If they are doing something dangerous in their setup I point out the danger and let them decide. By giving them choices and letting them make up their own mind with guidance they learn without feeling put down.
I have to remember that someday they will be teaching someone new. Being a LHS owner also means using new stuff because if you want to sell it you have to prove that it works first. they wait and see if to crash or not. I learned that when 2.4 first came out. I had to be first and heard why everybody wouldn't ever change. Now 90% have changed in my club. Well we have moved away from the OP problem and I'm glad it got it worked out. Spring is almost here and we're soon be flying again and that what it's all about. Dennis |
RE: Question on location
ORIGINAL: jefflangton Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa hhhhhhhhhhhhhhhhhhhhhhhh!!!!¡!!!!!!!!!!!!!!!!!!!! ! |
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