Realflight Tech Support
 

I've been running/programming computers since the early 1980's so I'm no slouch with them. So I was frustrated when I couldn't get Realflight G2 to run when I upgraded my computer system with a new graphics card (NVidia ti4800).

I finally caved in and called Realflight's tech support expecting some college kid who would know less about computers than my 4 yr old.

I ended up talking to a support person named Mary. To my surprise, as we went over everything I had tried, it became clear that she really knew her stuff. She was very knowledgable, friendly, and even followed up afterwards to see if I had got it working.

Turned out Windows 9x doesn't like more than 512mb of memory (which I didn't know as I run Linux normally). I had upgraded memory when I upgraded my video card...

So chalked up one VERY happy G2/Hobbico customer. And Hobbico, if you're listening, Mary Q. deserves a raise!

RealFlight Technical Support
 

Thank you kindly sir.....I try my best!
btw
Yes I do remember you!
I am very glad we got you up and runnin!
Mary Q

Realflight Tech Support
 

I tell you ! Mary is one othe best will talk to you for as long as it takes to solve the problem. Never tries to down grade the person she is helping , and boy did she have her hands full with me.
There is one guy there , Better take lessons from her! My controller went bad and he couldn't give me the time of day. one excuse after another, must have been coffee break ! It was my nickel.

Realflight Tech Support
 

Hey Mary,

Welcome to RCUniverse!!!

Ladies and Gentlemen (and a few of you others), if you have a RealFlight problem, this is THE person to ask.

Good to have you here!

Realflight Tech Support
 

Stop my head is swelling!!!! hehehe....It is always my pleasure! I have the best job in the world, really! (Just ask my kids) It is great to hear from happy customers. The RealFlight Technical Support staff is always happy to help anyone who needs it! We do have an excellent staff here and we are always looking for ways to serve our users better :-)

a worthy swelling
 

3 cheers to mary q who also patiently solved my problem via e-mail . I have g2 lite and the f16 dissapeared and although I knew how to fix it being an IT specialist I wanted to check with RF support first.
You got a fan in Sydney OZ