Realflight Tech Support
05-09-2003 | 01:56 PM
#1
Thread Starter
Senior Member
My Feedback: (1)
Joined: Jan 2002
Posts: 612
Likes: 0
Received 0 Likes
on
0 Posts
From: Austin,
TX
Realflight Tech Support
I've been running/programming computers since the early 1980's so I'm no slouch with them. So I was frustrated when I couldn't get Realflight G2 to run when I upgraded my computer system with a new graphics card (NVidia ti4800).
I finally caved in and called Realflight's tech support expecting some college kid who would know less about computers than my 4 yr old.
I ended up talking to a support person named Mary. To my surprise, as we went over everything I had tried, it became clear that she really knew her stuff. She was very knowledgable, friendly, and even followed up afterwards to see if I had got it working.
Turned out Windows 9x doesn't like more than 512mb of memory (which I didn't know as I run Linux normally). I had upgraded memory when I upgraded my video card...
So chalked up one VERY happy G2/Hobbico customer. And Hobbico, if you're listening, Mary Q. deserves a raise!
I finally caved in and called Realflight's tech support expecting some college kid who would know less about computers than my 4 yr old.
I ended up talking to a support person named Mary. To my surprise, as we went over everything I had tried, it became clear that she really knew her stuff. She was very knowledgable, friendly, and even followed up afterwards to see if I had got it working.
Turned out Windows 9x doesn't like more than 512mb of memory (which I didn't know as I run Linux normally). I had upgraded memory when I upgraded my video card...
So chalked up one VERY happy G2/Hobbico customer. And Hobbico, if you're listening, Mary Q. deserves a raise!
05-09-2003 | 10:26 PM
#3
Senior Member
Joined: Nov 2002
Posts: 6,059
Likes: 0
Received 0 Likes
on
0 Posts
From: Sterling , CO
Realflight Tech Support
I tell you ! Mary is one othe best will talk to you for as long as it takes to solve the problem. Never tries to down grade the person she is helping , and boy did she have her hands full with me.
There is one guy there , Better take lessons from her! My controller went bad and he couldn't give me the time of day. one excuse after another, must have been coffee break ! It was my nickel.
There is one guy there , Better take lessons from her! My controller went bad and he couldn't give me the time of day. one excuse after another, must have been coffee break ! It was my nickel.
05-09-2003 | 10:33 PM
#4
Thread Starter
Senior Member
My Feedback: (1)
Joined: Jan 2002
Posts: 612
Likes: 0
Received 0 Likes
on
0 Posts
From: Austin,
TX
Realflight Tech Support
Hey Mary,
Welcome to RCUniverse!!!
Ladies and Gentlemen (and a few of you others), if you have a RealFlight problem, this is THE person to ask.
Good to have you here!
Welcome to RCUniverse!!!
Ladies and Gentlemen (and a few of you others), if you have a RealFlight problem, this is THE person to ask.
Good to have you here!
05-12-2003 | 01:04 PM
#5
Junior Member
Joined: May 2003
Posts: 27
Likes: 0
Received 0 Likes
on
0 Posts
From: Rantoul IL
Realflight Tech Support
Stop my head is swelling!!!! hehehe....It is always my pleasure! I have the best job in the world, really! (Just ask my kids) It is great to hear from happy customers. The RealFlight Technical Support staff is always happy to help anyone who needs it! We do have an excellent staff here and we are always looking for ways to serve our users better :-)
05-12-2003 | 09:58 PM
#6
Junior Member
Joined: May 2003
Posts: 25
Likes: 0
Received 0 Likes
on
0 Posts
From: Lalor Prk, NSW nsw, AUSTRALIA
a worthy swelling
3 cheers to mary q who also patiently solved my problem via e-mail . I have g2 lite and the f16 dissapeared and although I knew how to fix it being an IT specialist I wanted to check with RF support first.
You got a fan in Sydney OZ
You got a fan in Sydney OZ
