---

ORIGINAL: edmoor

i had 4.5 in.....bought g5....cd wont run.....says knifedge software encountered a problem and needs to close...blah blah....[:@]
whats the secret here to get it run?

---

---

ORIGINAL: da Rock

Page 11 of the manual offers a list of sources of support if you experience difficulty.

The manual.

Their knowledge base at http://www.gpsoftware.com

Their forums at http://www.knifeedge.com/forums

and Their product support telephone: (217)398-8970

The DVD that came with my update ran without problems. It's safe to assume it does for most people. It's also safe to assume that RF support is one of the surest ways to diagnose a problem that frustrates your use of the product.

When you contact them they will want to know the description of the problem realflight encountered, the part that is described in the blah, blah, blah.

---

---

ORIGINAL: ....
The DVD that came with my update ran without problems. It's safe to assume it does for most people. It's also safe to assume that RF support is one of the surest ways to diagnose a problem that frustrates your use of the product....

---

---

ORIGINAL: dbcisco


Agree on contacting RF to help you. Support, if needed, is a part of what you paid for.
For him it wasn't a safe assumption, and that is what matters here. In the past RF referred you to the KE forums, I don't know if that has changed since G4/G4.5.

---

---

ORIGINAL: johndou


Contacting the KE Forums has always been a part of RealFlights ''support''. You read it over and over again on the KE Forums about how RealFlight’s Tech Support couldn't diagnose the problem so they tell you to contact the KE Forums. There you'll find a group of computer geeks, 12 year olds who own every video game made and egotistical know-it-alls who are quick to tell you how dumb you are. But, with a thick skin and perseverance you will get your problem resolved.

---