Problems with helihobby
 

I ordered the wireless camera kit from HeliHobby, and it was defective. It only showed black+white, no color, and I verified that it was definitely a color system.

Getting no reply from their online trouble-ticket system, I called them and talked to "Nikki". She said she'd e-mail a return label and, at my request, a PayPal request to purchase a new one so I wouldn't have to wait.

I got neither.

Still no response to the ticket, and they weren't even answering the phone all day Friday.

Has anyone else had quality/service issues with HeliHobby?

RE: Problems with helihobby
 

Yea they are famous for that, you can either do a search on here or check with the BBB in California, last time this came up they had an F rating.

RE: Problems with helihobby
 

I see. Well, they were answering the phone today, and they got those e-mails out. Nikki said something had been wrong with their server.

But still no reply to the support ticket or a direct e-mail I sent to their contact address after five days. You'd think they'd be more on top of things having a storefront and all, but obviously not.

I sent my bad wireless camera kit back, but given the issues so far, I'm considering not getting another one.

Oh, and incidentally, I also today had dealings with Horizon Hobby. They were very professional, quick and courteous. I'm going to order stuff from then whenever possible, even if it's a little more.

jh

RE: Problems with helihobby
 

I've never heard of helihobby ever answering any emails. Ever.

RE: Problems with helihobby
 

Did you check the connectors, maybe super video connector which has separate luminance and chroma channels. Maybe just the chroma wire is loose?